GM
George M
1 reviews | Active since Jan 2019
15 Feb 2022, 11:00
Very bad service, called them twice trying to reverse their forced contract renewal, they have been lying to me when I confirm with the network they said they represent, I was **** to no cancelation, apparently that's how they work when they want to keep
Very bad service, called them twice trying to reverse their forced contract renewal, they have been lying to me when I confirm with the network they said they represent, I was **** to no cancelation, apparently that's how they work when they want to keep a sale and be paid. Forces us to upgrade Sim cards threatening us that I would lose my numbers.
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Replies (1)Mondo's replyOfficial
15 Feb 2022, 11:16Good day George,
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO184839
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO184839
Regards,
The Mondo Team
Mondo's reply15 Feb 2022, 11:16
Official
Good day George,
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO184839
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO184839
Regards,
The Mondo Team
