1 reviews | Active since Feb 2022
VERY BAD SERVICE
VERY POOR SERVICE, ACTUALY I EVEN WISH TO CANCEL THE CONTRACT WITH MONDO, EVERY TIME I GET AN UPGRADE THE SIM CARDS ARE NOT WORKING, I HAVE TO KEEP PHONING EVERY ONE IN THE SYSTEM BUT NOT GETTING ANY HELP. EVEN IF I GET TO WHATSAPP LINE NO ASSISTANCE. I RECEIVED MY PHONES ON THE 08FEB2022 BUT UNTIL TODAY (26FEB2022) NOT WORKING, I TRIED AND TRIED PHONING MONDO (081180) AND TEKOM (10213). I EVEN DROVE TO TELKOM WITH THE NEW SIM CARDS ON THE 24FEB2022 THEY COULDN'T HELP ME, ALL THEY WANTED WAS AN OLD SIMCARDS THAT I DIDN'T BRING WITH ME. FROM NOW ON I CANNOT RECOMMEND MONDO AND TELKOM SERVICE, EVERYONE IS SHIFTING THE BLAME TO EACH OTHER. VERY UPSET CUSTOMER WITH TOY PHONES, TELKOM SAID I MUST COME BACK WITH PROOF OF RESIDENCE AND ID COPY TO DO A SIM SWAP AND I CAN'T WASTE MY TIME AND GO THERE AGAIN TO DO A SIM SWAP BECAUSE I DONT UNDERSTAND WHY, IT JUST A WASTE OF MY TIME AND MONEY BECAUSE I AM TRAVELLING SO FAR TO GET THERE. THE MASSAGE THAT WAS TELLING ME THE SIM CARDS ARE ACTIVATED WAS RECEIVED ON THE NEXT DAY BUT UNTIL TODAY SIM CARDS SAYS NO SIGNAL
Thank you for taking the time to write to us about your Telkom query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO190625
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO190625
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom activation was done on 16 February 2022.
Kindly note that due to an upgrade being done, your existing sim cards was activated and you will receive your benefits on your old sim cards.
Kindly note that the new sim cards that was delivered, are back up sim cards. Therefore, if you lose your existing sim cards, you may complete a sim swap.
Your query will now be closed.
We do apologize for the inconvenience caused.
For further enquiries, you may contact our Customer Care Team on ***.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom activation was done on 16 February 2022.
Kindly note that due to an upgrade being done, your existing sim cards was activated and you will receive your benefits on your old sim cards.
Kindly note that the new sim cards that was delivered, are back up sim cards. Therefore, if you lose your existing sim cards, you may complete a sim swap.
Your query will now be closed.
We do apologize for the inconvenience caused.
For further enquiries, you may contact our Customer Care Team on ***.
Regards,
The Mondo Team