NG
Nelisa G
1 reviews | Active since May 2020
03 Sept 2021, 16:35
Very bad service at Mondo
I received very bad service from Mondo, I app**** for the 100GB Mtn Home Sim-Only deal. Sim was not connecting to my router only to find out (after several calls with Mtn) that the sim does not work on my router and I had informed the consultant when taking the contract about the router im using. I could not reach the Mondo by phone, left my details online and was not called back. Then decided to try them on whatsApp, the consultant showed no remorse and just said usually customers know the routers used for the package and I should either cancel the contract or buy a different router!
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Replies (4)
Mondo's replyOfficial
03 Sept 2021, 16:36Hi Nelisa,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134612
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134612
Regards,
The Mondo Team
Mondo's reply03 Sept 2021, 16:36
Official
Hi Nelisa,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134612
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134612
Regards,
The Mondo Team
NG
Nelisa G's updateReviewer Update
20 Sept 2021, 13:33I am still waiting for my contract to be cancelled since 3 September, at first they said cancellation takes 3 - 5 days now it takes 7 - 14 and Mondo does not know why it is taking time.
NG
Nelisa G's update20 Sept 2021, 13:33
Reviewer Update
I am still waiting for my contract to be cancelled since 3 September, at first they said cancellation takes 3 - 5 days now it takes 7 - 14 and Mondo does not know why it is taking time.
Mondo's replyOfficial
20 Sept 2021, 13:47Good day,
Please note that we are looking into your query and you will receive feedback within today.
Regards,
The Mondo Team
Please note that we are looking into your query and you will receive feedback within today.
Regards,
The Mondo Team
Mondo's reply20 Sept 2021, 13:47
Official
Good day,
Please note that we are looking into your query and you will receive feedback within today.
Regards,
The Mondo Team
Please note that we are looking into your query and you will receive feedback within today.
Regards,
The Mondo Team
Mondo's replyOfficial
19 Oct 2021, 15:51Hi Nelisa,
Trust you are well.
Please note that your MTN cancellation has been done.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply19 Oct 2021, 15:51
Official
Hi Nelisa,
Trust you are well.
Please note that your MTN cancellation has been done.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team