HP
Henri P
1 reviews | Active since Feb 2022
13 Feb 2022, 20:27
Very bad service and deceat
I took out a contract threw Mondo. I got a Telkom contract. I within 3 days the phone screen went dead and they told me it's an out of box failure and once they receive the phone back they will replace it with a new phone. They notified me after they received it back that it went in for repairs. Another problem I have is that it's been over 2 weeks and my Sim card has not been activated.
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Replies (2)0
Replies (2)
Mondo's replyOfficial
14 Feb 2022, 08:16Good day Henri,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO183887
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO183887
Regards,
The Mondo Team
Mondo's reply14 Feb 2022, 08:16
Official
Good day Henri,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO183887
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO183887
Regards,
The Mondo Team
Mondo's replyOfficial
16 Feb 2022, 10:18Hi Henri,
Trust you are well.
Please note that your device was sent to the repair department, at Telkom, for an assessment.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that your device was sent to the repair department, at Telkom, for an assessment.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply16 Feb 2022, 10:18
Official
Hi Henri,
Trust you are well.
Please note that your device was sent to the repair department, at Telkom, for an assessment.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that your device was sent to the repair department, at Telkom, for an assessment.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team