PS
Patrick S
1 reviews | Active since Nov 2021
24 Nov 2021, 12:20
Very Bad Service 👎
I got a sim only contract with Mondo. Upon installing my sim into my device it didn't work. After numerous calls to them we discovered that the sim is not compatible with my device. A consultant called me back to request a cancelation or to continue with the contract. I preferred to continue but they need to solve my problem. They're solution was to reimburse me R600 towards the router that cost more than R2000. This from an arrogant consultant. What have South Africa come too.
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Replies (2)0
Replies (2)
Mondo's replyOfficial
24 Nov 2021, 12:58Hi Patrick,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO154692
Regards,
The Mondo Tea
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO154692
Regards,
The Mondo Tea
Mondo's reply24 Nov 2021, 12:58
Official
Hi Patrick,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO154692
Regards,
The Mondo Tea
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO154692
Regards,
The Mondo Tea
Mondo's replyOfficial
28 Feb 2022, 09:56Hi Patrick,
Trust you are well.
Please note that your MTN cancellation has been done.
Kindly note that we sent you emails requesting your bank statement in order to pass a credit into your account.
However, due to no response, we will now close the above query.
For further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
Kindly note that we sent you emails requesting your bank statement in order to pass a credit into your account.
However, due to no response, we will now close the above query.
For further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply28 Feb 2022, 09:56
Official
Hi Patrick,
Trust you are well.
Please note that your MTN cancellation has been done.
Kindly note that we sent you emails requesting your bank statement in order to pass a credit into your account.
However, due to no response, we will now close the above query.
For further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
Kindly note that we sent you emails requesting your bank statement in order to pass a credit into your account.
However, due to no response, we will now close the above query.
For further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team