Very Bad Service

The worst service I've ever received.

Firstly, you cannot call them to speak to a consultant. If you do happen to get through to them, you are told that a sales consultant will call you, which never happens. I've tried in vain since 25/11 to speak to someone to assist me with a deal, but to no avail.

On 28/11 I eventually managed to get through to a real person and explained my frustration and dilemma to her. I insisted on speaking to a Manager but was told yet again that the call cannot be transferred and that a Manager will call me back shortly.

I am still waiting.

I have decided to make use of Mondo on a previous occasion because my work is of such a nature that makes it difficult to get to shops during normal working hours and at the time, it seemed very convenient, and the service I received was swift and satisfactory., which is definitely not the case anymore.

If this is how one person feels, I can only imagine what the rest of their customers should feel like, (if they still have any) - not being able to have sales concluded and queries resolved.; phones not being answered and calls not returned - not even after online queries are logged.

With all the tough competition out there and other business striving for service excellence and making legendary service the foundation for survival and success, I am afraid that Mondo will soon be left far behind - rotter and forgotten - unless they seriously CHANGE and start realizing their customers as the main reason for their existence.

Does Mondo actually still exist - and if so, for how long?