Very appalling service yet again

I am absolutely appalled by the lack of service from Mondo.

I took up a contract for a router in early April as this would work out as a better deal than what I was paying on a prepaid basis towards data.

The lady I spoke to from Mondo confirmed the router would be delivered to me within 5-7 working days. I few days later I received an sms stating that delivery would take place within 7-14days. I was not impressed at all with this and called Mondo to find out why I had been given incorrect information re when the device would be delivered. The person I spoke to checked and advised that this was due to a shortage in stock of the router in question, this was on the 12th April. Today is the 30th April and I am still without my router. I decided to take up the contract as I would be spending only R139 for 11GB when I had been spending R160 for 1GB all along. As I was promised to receive the router in no time I decided not to spend my normal R160 but due to the delay in receiving my order I've had to recharge my data so many times this month that I've actually acceded R160. To add to that an admin fee of R149 was debited form my account by Mondo after my application was approved, so I've actually spent more than double what I would on data all because I thought I could count on Mondo.

I am very unhappy with the service and would definitely not recommend that anyone take up any contracts through Mondo. I will definitely not be dealing with Mondo and would appreciate that they never call me again as they do not keep to any of their promises.

The person who will be reviewing this should take note that I've actually complained before about the service from Mondo. My experience speaks volumes about Mondo as a company and if I've complained about the same this on 2 occasions then I'm sure many more have as well.

You have really left a very bad taste in my mouth...for the last time.

Regards, Tshepo