ZM
Zinhle M

1 reviews | Active since Aug 2021

03 Aug 2021, 15:26

VASIGAN NAIDOO

I've been having a problem with Mondo regarding the reversal of my upgrade .On the 5th of July I received an email confirming that the reversal will be done as I called within the cooling period but it was not done .I've been calling Mondo & MTN ever since and I was told different stories everytime I called by Mondo consultants, they told me that its MTN's faults and MTN was referring me back to Mondo .Last week I spoke to one of the Managers (Female) that was so not helpful at all & she told me that only MTN can solve my query not them and I was very disappointed by the way she handled my query, she was not interested at all .Today I was put through to Vasigan Naidoo & Ohhhhh how I wish I was leasing with him as from the beggining. He assisted me , apologized for the delay that was unnecessary and come up with a solution to solve my problem. MONDO NEEDS MORE PEOPLE LIKE MR V NAIDOO .

Thank you so much for your professionalism and calling me back to follow up Mr Naidoo

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Replies (1)
Mondo
Mondo's reply03 Aug 2021, 15:29
Official
Hi Zinhle,

Thank you for posting a compliment on the services you received from Vasigan.
 
Should you require further assistance, please contact our Customer Service team. 
 
Regards,
 
The Mondo Team