Utter Poor Service from Mondo

Themba Chauke here. I recieved my Telkom package last week on the 23/12/2020 and thank for your service. But now my Sim cards are not activated and 24/48 hours has long passed as per the sms I recieved. I've been sending emails, called their customer care service and they say my query will be resolved and is taken with high priority till today my Sim cards are not activated. They aslo said they having a problem with their activation system and my question to is how come they can't Telkom direct to activate if their systems are faulty or done but they very quick to take their admin fees. I'm now going to cancel their contract and I have all the time-line messages send and recorded calls as proof because I am not going to pay any cancelation fees. Poor service from Mondo do not recommend it to anyone. No one seems to know what their doing.