Utter incompetence

<p>A salesperson that I believed was from Vodacom contacted me in February to sell me a 2GB/month data contract with free mobile Wifi router - which would replace my existing data contract (1 GB/month) so I would pay less for data bu have more of it. I agreed and received the router with simcard a few days later.</p> <p>When the next bill arrived, I realised that it was an extra contract costing me R119/month. I immediately contacted Vodacom, who said they hadn't sold it to me and finally Sash Lee Perumal (Risk & ***** Investigator) of Mondo phoned me on 31 March to tell me that she listened to the recordings between the sales 'consultant' and me and admitted that the contract was sold under false pretences and that they would cancel the contract as soon as they received the router back.</p> <p>I arranged (and paid for) a courier and it was sent back in the first week of April.</p> <p>I noticed at the end of April that I was still getting billed for this contract, so wrote an email to Sasha, who responded on 16 May that she had escalated it with Vodacom and that she will revert to me.</p> <p>After more emails I finally wrote an email to explain that I would take it up with her boss, someone from Mondo phoned me on the Monday 4 July to tell me they are still busy with the cancellation (I hate this word, because it should be called a reversal of an error).</p> <p>It is 16 July today, I received my Vodacom bill only to be reminded that I am still paying for a contract that I didn't want (and cannot even use if I wanted because Mondo is sitting with the router and sim card). I checked on MyVodacom and can still see the contract is active.</p> <p>Sent an email again today, but Mondo's utter incompetence has been proven. I now distrust any sales person that contacts me by phone - this industry is so driven by making sales and earning commission that any morality has totally disappeared and the longer they can stretch the reversal of an error, the longer they can earn money.</p>