IP
Ina P

1 reviews | Active since Jan 2020

27 Jan 2020, 11:27

Useless Service Mondo / Telkom

I was called by Mondo / Telkom early December 2019 offering me 2 Telkom data only deals (4GB at R 100pm each). I excepted the offer and received my sim cards two days later as promised. Since then it has been a nightmare. First off all my sim cards were activated as 1GB, Mondo / Telkom lodged an investigation and found that this was incorrect and it should be 4GB. After phoning every day for 2 weeks and a whole lot of escalating and empty promises the sim cards were activated again but this time only as a 2GB. Phoned again and the problem was escalated. It is now almost the end of January 2020 and still no activated sim cards. I want to cancel my deals with Mondo / Telkom with immediate effect as the sims cards are as useless as Mondos /Telkom Service. I am going to tell everyone I know about this poor poor service and that they should avoid Mondo / Telkom at all costs..... I need urgent feedback from Mondo/ Telkom on when they will pick up their useless sim cards (just as useless as there service)

0
Replies (10)
Mondo
Mondo's reply27 Jan 2020, 11:35
Official
Good Day Ina, 

Thank you for taking the time to share your concerns with us. 

Please email your contact details to *** as our team would like to resolve this matter ASAP.

Kind Regards, 

Mondo Team 
IP
Ina P's update27 Jan 2020, 11:41
Reviewer Update
I will not be making any more calls / emails to Mondo, if you really want to resolves this issue I can be contacted on my number provided.

Mondo
Mondo's reply27 Jan 2020, 11:46
Official
Good Day Ina, 

Please accept our sincere apologies for the service you have received thus far.

Due to a system malfunction, we are unable to view your details hence the reason for requesting for it.
Kind Regards,

Mondo Team
IP
Ina P's update27 Jan 2020, 13:17
Reviewer Update
Where should I mail the contact details
IP
Ina P's update27 Jan 2020, 13:45
Reviewer Update
Contact number emailed
Mondo
Mondo's reply27 Jan 2020, 18:08
Official
Good Day Ina, 

Please accept our sincere apologies for the service you have received thus far.

Due to a system malfunction, we are unable to view your details hence the reason for requesting for it.
Kind Regards,

Mondo Team 
Mondo
Mondo's reply28 Jan 2020, 10:59
Official
Good Day Ina, 

Thank you for taking the time to chat to our consultant, please note that your case has been escalated to the network service provider to urgently assist.

We have been advised that this issue should be resolved by tomorrow (noon).

Our consultant will continue to keep you updated on the progress of this.
Kind Regards,

Mondo Team
Mondo
Mondo's reply30 Jan 2020, 08:22
Official
Good Day Ina, 

As discussed with Kimona, please note that your lines have been successfully activated and your query is resolved. 

Should you have any further queries please feel free to call or email us.
Kind Regards,

Mondo Team 
IP
Ina P's update30 Jan 2020, 09:18
Reviewer Update
Thank you so much for sorting out my query. Thank you Kim
Mondo
Mondo's reply12 Jan 2023, 11:36
Official