JH
Joshua H

1 reviews | Active since Aug 2021

09 Aug 2021, 07:59

Useless service I would avoid!!!

I was called by a consultant to offer me my mtn upgrade (I did not know it was Mondo at the time), I agreed to the deal and asked that everything be emailed to me and when could I expect delivery. I was told 3-5 days... This was done on the 6th of July 2021 . there has been no correspondence from their side as to why everything has taken so long and when I try call to find out I am only told must be a stock problem and there is nothing more they can do.

Their communication, and manner in which they handle problems is appalling, the fact that when you phone, no one can give you any information for certain and could not offer any solution or way to find out.

Useless service I would avoid!!!

0
Replies (2)
Mondo
Mondo's reply10 Aug 2021, 08:53
Official
Hi Joshua,  
Thank you for taking the time to write to us regarding your Delivery Query.

We sincerely apologize for the level of service you have received.
 
We will get one of our Customer Care Consultant to contact you during business hours.

Your Case Number is: RCO129857
 
Regards,
 
The Mondo Team 

Best regards,

Mondo
Mondo's reply19 Aug 2021, 10:46
Official
Hi Joshua,

Trust you are well.

We have attempted contacting you with no success.

Kindly note that your MTN cancellation has been done.

Your query is resolved and will be closed.

Please call or email us if you have any further queries.

Regards,

The Mondo Team

Best regards,