LH
Lizel H
1 reviews | Active since Jun 2021
31 Mar 2023, 21:30
Useless router purchase from Mondo
Company is very quick to sell contracts over the phone, delivery also very fast, but then when activation needs to happen they have a 24-48hrs activation time... well i have had the device for more than 48hrs and still nothing. And so the stuggle starts cause they are very quick to tell you the phone call is binding when discussing selling you something but then customer service is non existant
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
01 Apr 2023, 09:57 Hi Lizel ,
Thank you for taking the time to write to us about your Telkom activation.
We sincerely apologize for the level of service you have received.
Our activation team is currently working on this. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO374501 .
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom activation.
We sincerely apologize for the level of service you have received.
Our activation team is currently working on this. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO374501 .
Regards,
The Mondo Team
Mondo's reply01 Apr 2023, 09:57
Official
Hi Lizel ,
Thank you for taking the time to write to us about your Telkom activation.
We sincerely apologize for the level of service you have received.
Our activation team is currently working on this. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO374501 .
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom activation.
We sincerely apologize for the level of service you have received.
Our activation team is currently working on this. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO374501 .
Regards,
The Mondo Team
Mondo's replyOfficial
03 Apr 2023, 10:45Hi Lizel,
Trust you are well.
Please note that your Telkom activation has been done.
Kindly remove the sim card from your device for 20-30 minutes, re-insert it in your device and you will receive connectivity.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom activation has been done.
Kindly remove the sim card from your device for 20-30 minutes, re-insert it in your device and you will receive connectivity.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply03 Apr 2023, 10:45
Official
Hi Lizel,
Trust you are well.
Please note that your Telkom activation has been done.
Kindly remove the sim card from your device for 20-30 minutes, re-insert it in your device and you will receive connectivity.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom activation has been done.
Kindly remove the sim card from your device for 20-30 minutes, re-insert it in your device and you will receive connectivity.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team