USELESS MONDO _MTN UPGRADES
This company is *********** .I cancleed an upgrade on two mobile devices which were escualated by them wihtout my consent. I returened these unit on the 25 th July via DSV ad were recieved on the 26th July in MTN warewouse midrand. RMA ***,When calling them they refuse to cancle this contract so i think it might be better to get the ombudsman involved as this is going far to long . some operators just tell you lies like they have sent an email to the courier or MTN warehouse on the 28 th july an entire month before they actually do something DONT USE THIS ENTITY
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Mondo's replyOfficial
31 Aug 2023, 14:53Good day,
We sincerely apologise for the way in which the cancellation of your order was managed. We understand the inconvenience this has caused you.
At Mondo, we strive to meet all our customers' expectations and we’re sorry for falling short in this instance.
Please know, we're taking urgent action to resolve your complaint by escalating your cancellation. We’ll keep you updated as we go.
Your feedback is invaluable to us and we appreciate you taking the time to share your thoughts with us.
Our team is committed to ensuring that you have only positive experiences with us going forward.
Warm Regards,
The Mondo Team
We sincerely apologise for the way in which the cancellation of your order was managed. We understand the inconvenience this has caused you.
At Mondo, we strive to meet all our customers' expectations and we’re sorry for falling short in this instance.
Please know, we're taking urgent action to resolve your complaint by escalating your cancellation. We’ll keep you updated as we go.
Your feedback is invaluable to us and we appreciate you taking the time to share your thoughts with us.
Our team is committed to ensuring that you have only positive experiences with us going forward.
Warm Regards,
The Mondo Team
Mondo's reply31 Aug 2023, 14:53
Official
Good day,
We sincerely apologise for the way in which the cancellation of your order was managed. We understand the inconvenience this has caused you.
At Mondo, we strive to meet all our customers' expectations and we’re sorry for falling short in this instance.
Please know, we're taking urgent action to resolve your complaint by escalating your cancellation. We’ll keep you updated as we go.
Your feedback is invaluable to us and we appreciate you taking the time to share your thoughts with us.
Our team is committed to ensuring that you have only positive experiences with us going forward.
Warm Regards,
The Mondo Team
We sincerely apologise for the way in which the cancellation of your order was managed. We understand the inconvenience this has caused you.
At Mondo, we strive to meet all our customers' expectations and we’re sorry for falling short in this instance.
Please know, we're taking urgent action to resolve your complaint by escalating your cancellation. We’ll keep you updated as we go.
Your feedback is invaluable to us and we appreciate you taking the time to share your thoughts with us.
Our team is committed to ensuring that you have only positive experiences with us going forward.
Warm Regards,
The Mondo Team