AH
Aneesa H
1 reviews | Active since Jun 2022
15 Jun 2022, 23:02
Useless Mondo
Most *********** company I've come across. The sales person called to offer me a R199 uncapped package with Mtn and Mtn billed me at R499. The investigation ruled in my favour and all they could do was give me an option to cancel. They did not honour my deal. They don't answer calls and they do not call you back when they say they will. Its just safer to go directly to Mtn or other network providers. Cut out the middleman Mondo.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
17 Jun 2022, 08:55Hi Aneesa,
Thank you for taking the time to write to us about your MTN query.
We do apologize for the level of service which you have received.
As per your telephonic discussion with our Customer Care Team, a collection has been submitted and once the collection is done, a cancellation will be done.
Due to the query being in your favor, the option is to cancel the deal.
Case Number: RCO214573
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We do apologize for the level of service which you have received.
As per your telephonic discussion with our Customer Care Team, a collection has been submitted and once the collection is done, a cancellation will be done.
Due to the query being in your favor, the option is to cancel the deal.
Case Number: RCO214573
Regards,
The Mondo Team
Mondo's reply17 Jun 2022, 08:55
Official
Hi Aneesa,
Thank you for taking the time to write to us about your MTN query.
We do apologize for the level of service which you have received.
As per your telephonic discussion with our Customer Care Team, a collection has been submitted and once the collection is done, a cancellation will be done.
Due to the query being in your favor, the option is to cancel the deal.
Case Number: RCO214573
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We do apologize for the level of service which you have received.
As per your telephonic discussion with our Customer Care Team, a collection has been submitted and once the collection is done, a cancellation will be done.
Due to the query being in your favor, the option is to cancel the deal.
Case Number: RCO214573
Regards,
The Mondo Team
Mondo's replyOfficial
24 Jun 2022, 13:34Hi Aneesa,
Trust you are well.
Please note that your MTN cancellation and credit has been done.
MTN Credit Reference: ***
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation and credit has been done.
MTN Credit Reference: ***
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply24 Jun 2022, 13:34
Official
Hi Aneesa,
Trust you are well.
Please note that your MTN cancellation and credit has been done.
MTN Credit Reference: ***
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation and credit has been done.
MTN Credit Reference: ***
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team