HS
Hon S
1 reviews | Active since May 2015
14 Feb 2022, 11:44
Useless Mondo
I app**** for an MTN contract via Mondo in November 2022. Every single time I have to call and make a follow up. Even when the application was approved, I still had to make a follow up. And now I was told there was no stock for my handset, but, I could go to any store and if I found stock, all I need is call Mondo, and they would transfer my application to that store.
This weekend I finally found the handset at iStore Fourways. I call Mondo, and now they are telling me, they will have to cancel and I have to apply afresh in store. Imagine the waste my time!!!
It is useless this Mondo thing, just very useless.
Helpful (0)
Replies (4)0
Replies (4)HS
Hon S's updateReviewer Update
14 Feb 2022, 11:44Sorry app**** in November 2021*
HS
Hon S's update14 Feb 2022, 11:44
Reviewer Update
Sorry app**** in November 2021*
Mondo's replyOfficial
14 Feb 2022, 11:54Good day Remmy,
Trust you are well.
Thank you for taking the time to write to us.
We do apologize for the miscommunication and level of service which you have received thus far.
As per the MTN system, the application reflects as cancelled. Therefore, you will be able to request a MTN store to process a deal for you.
Your query will be closed.
Case No: RCO184193
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us.
We do apologize for the miscommunication and level of service which you have received thus far.
As per the MTN system, the application reflects as cancelled. Therefore, you will be able to request a MTN store to process a deal for you.
Your query will be closed.
Case No: RCO184193
Regards,
The Mondo Team
Best regards,
Mondo's reply14 Feb 2022, 11:54
Official
Good day Remmy,
Trust you are well.
Thank you for taking the time to write to us.
We do apologize for the miscommunication and level of service which you have received thus far.
As per the MTN system, the application reflects as cancelled. Therefore, you will be able to request a MTN store to process a deal for you.
Your query will be closed.
Case No: RCO184193
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us.
We do apologize for the miscommunication and level of service which you have received thus far.
As per the MTN system, the application reflects as cancelled. Therefore, you will be able to request a MTN store to process a deal for you.
Your query will be closed.
Case No: RCO184193
Regards,
The Mondo Team
Best regards,
HS
Hon S's updateReviewer Update
14 Feb 2022, 14:40Extremely useless indeed.
HS
Hon S's update14 Feb 2022, 14:40
Reviewer Update
Extremely useless indeed.
Mondo's replyOfficial
14 Feb 2022, 15:26Good day,
We do apologize for the above.
Due to stock constraints, your application was not finalized.
Should a MTN store have the device available, the store will be able to process an application for you.
Regards,
The Mondo Team
We do apologize for the above.
Due to stock constraints, your application was not finalized.
Should a MTN store have the device available, the store will be able to process an application for you.
Regards,
The Mondo Team
Best regards,
Mondo's reply14 Feb 2022, 15:26
Official
Good day,
We do apologize for the above.
Due to stock constraints, your application was not finalized.
Should a MTN store have the device available, the store will be able to process an application for you.
Regards,
The Mondo Team
We do apologize for the above.
Due to stock constraints, your application was not finalized.
Should a MTN store have the device available, the store will be able to process an application for you.
Regards,
The Mondo Team
Best regards,