Useless customer care
<p>In a call from BuyMondo I signed up for the Telkom LTE internet (ref no tkmb ********** 6 ). After a week of struggling to get it to work I drove the 40km to George to visit the Telkom shop, where the sales consultant informed me that we have no LTE coverage in the town where I live! <br /><br />For the past week and a half I have waited, and waited, and waited with no answer - holding the line on their customer care call line. I've sent countless emails informing them about the problem and requesting them to cancel the contract and arrange collection of the modem and simcards. I also phoned Telkom directly, who promptly put me on the waiting line for BuyMondo again. <br /><br />I am getting very frustrated, as I'm now going to start paying monthly for a product that I can not use! It was never made clear to me what exactly LTE is, and that there isn't coverage in all towns. I assumed that it uses cellphone towers. Silly me, right? Silly to buy something from a call centre! </p>
Good day Janet,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
Good day Janet,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
Thank you for your response, but I am unable to get through to a consultant on your customer care line, it's always too busy, the waiting time is too long!
I await your phone call or email to confirm cancellation of my contract, and informing me about the collection of the modem and simcards.
Hope to resolve this as soon as humanly possible.
Thank you for your response, but I am unable to get through to a consultant on your customer care line, it's always too busy, the waiting time is too long!
I await your phone call or email to confirm cancellation of my contract, and informing me about the collection of the modem and simcards.
Hope to resolve this as soon as humanly possible.
Just got my third call from Buymondo, and yesterday I sent the modem back to them via courier. Now that I have their attention their customer service is great!!
Just got my third call from Buymondo, and yesterday I sent the modem back to them via courier. Now that I have their attention their customer service is great!!
My account has been debited, even though I've been told that my account has been cancelled. Until now I have not claimed from Buymondo for the admin fee or the courier cost of returning the modem, but now that I've also been debited by Telkom (and much more than promised by the Buymondo sales person!!) this is becoming a very expensive mistake.
My account has been debited, even though I've been told that my account has been cancelled. Until now I have not claimed from Buymondo for the admin fee or the courier cost of returning the modem, but now that I've also been debited by Telkom (and much more than promised by the Buymondo sales person!!) this is becoming a very expensive mistake.
Hello Janet ,Thank you for allowing us to investigate and resolve your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***
Hello Janet ,Thank you for allowing us to investigate and resolve your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***
It's taken a while, but everything has been resolved. Thank you, I am very relieved. Thank you, Kimona!
It's taken a while, but everything has been resolved. Thank you, I am very relieved. Thank you, Kimona!