Useless

Mondo has been a headache ever one of their agents contacted me. Firstly the sales agents make their sales based on lies offer a seemingly affordable offer, but when billing comes it is ridiculous amounts that you and the agent did not talk about. Secondly their agents are not professional. I called in, in regards to a cancelation and the agent answered the phone confirmed my information and made me wait for over 30 minutes. Than when you call the call center again they actually have the audacity to drop the call. Bear in mind the cancelation is because of a mistake THEY made but I have to call in time and time again. Because every agent of theirs never ever(not even once)over a period of close to a year call back.Thirdly the agents are thumb sucking information they are completely unaware of their policies, because they keep on elongating the cancelation process from 14 working days to now APPARENTLY 21 working days there is no respect towards the customer and initiative to assist from the company as a whole.The fact that they are outsourced by big companies like MTN(in my case) means that they are the most useless middleman ever. They are supposed to simplify but they complicate. My advise to anyone who interacts or hear of Mondo is to avoid them and go to Telkom or whatever company directly because they will value their customers. Outsourced companies like these are a problem because you can only use a cellphone for recourse.The are no branches so they are less accountable. The have bad customer service because at the end of the day the know its not their customers.