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DJ
Dwane J

1 reviews | Active since Jun 2021

25 Nov 2021, 14:13

USELESS

Absolutely useless, took 5 days, over R100 worth of airtime to activate a contract, told the router I have would work, it didn't had to buy another one. data loads on the same day every month yet the first month only got prorata data, the second month missing 20 gbs to be told it must be for youtube??? I never agreed to that and have not been given the contract I ordered, calling is pointless as the system is down, how do companies this useless stay in business?

0
Replies (6)
Mondo
Mondo's reply25 Nov 2021, 14:19
Official
Hi Dwane,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO155201
 
Regards,
 
The Mondo Team
DJ
Dwane J's update04 Jan 2022, 10:21
Reviewer Update
I have still not been contacted by your company to resolve this issue?
Mondo
Mondo's reply04 Jan 2022, 10:24
Official
Good day,

Kindly note that we are currently looking into your query.

We do apologize for the delay.

Regards,

The Mondo Team
DJ
Dwane J's update11 Jan 2022, 13:34
Reviewer Update
Another week and still have not been contacted or had my issue resolved, your company is pathetic.
Mondo
Mondo's reply21 Jan 2022, 14:49
Official
Hi Dwane,

Please note that your query is being investigated, once we have feedback a consultant will revert back to you.

Regards,

The Mondo Team
Mondo
Mondo's reply08 Mar 2022, 10:40
Official
Hi Dwane,

Trust you are well.

Please note that your MTN cancellation has been done.

Your query will now be closed.

We do apologize for the inconvenience caused.

Should you require further assistance, please contact our Customer Service team. 
 
Regards,
 
The Mondo Team