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Theon P

1 reviews | Active since Jul 2021

27 Jul 2021, 12:02

URGENT contract cancellation MONDO

On the 2 of July I app**** for a cellphone SIM contract on the online MTN App. I was not made aware that this was an aplication with Mondo. I currently had a MTN SIM contrant that I was able to make voice calls from. I thought this new SIM contract that I app**** for worked in the same way that I can make voice calls from this new SIM contract. My aplication was aproved online and my current contract was changed to the new contract. Only then I reliesed that I can not make voice calls. I went to my MTM branch to get this sorted. There I was told my contract is now with Mondo, and I must cancel the contract with Mondo. On the 5 of July I tried to cancel with Mondo. Until now 27 July Mondo still did not cancel my contract. I only have this one cell number for communication. Since 2 July I am not able to make any calls. I am disabled live by myself and have no other way to contact anyone. MTN cannot renew my contract until Mondo has cancelled. I URGENTLY NEED MY CONTRACT CANCELLED!!! I MUST BE ABLE TO CALL FOR SUPPORT WITH MY DISIBALITY!!! PLEASE GET MY CONTRACT CANCELLED WITH Mondo!!

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Replies (15)
TP
Theon P's update27 Jul 2021, 12:24
Reviewer Update
I need my contract cancelled ASAP!?
I URGENTLY MUST BE ABLE TO MAKE VOICE CALLS AS MEANS OF COMMUNICATION FOR MY DISABILITY.
Mondo
Mondo's reply27 Jul 2021, 13:09
Official
Good day,

Please note that you will receive a call from our customer care team shortly.

Regards,
The Mondo Team
TP
Theon P's update27 Jul 2021, 15:48
Reviewer Update
Hi, I still did not receive any phone call from a Mondo agent yet. Please can I get some postive reaction and priority on my contract cancellation?
Mondo
Mondo's reply27 Jul 2021, 16:22
Official
Good day,

Trust you are well.

Please note that a request has been escalated to the sales team in order to make contact with you to process an early upgrade.

We do apologize for the inconvenience caused.

Regards,
The Mondo Team
TP
Theon P's update27 Jul 2021, 16:25
Reviewer Update
Mondo agent called me and the problem was not resolved. The same reasoning was given as was for the past month. The agent said that sales will phone me and try to do an early upgrade. Pleaae let Mondo sales call me URGENTLY!?
Mondo
Mondo's reply27 Jul 2021, 16:33
Official
Good day,

Please note that this has been escalated to the sales team.

We will keep you informed.

Regards,
The Mondo Team
TP
Theon P's update27 Jul 2021, 16:43
Reviewer Update
That I have taken note of, thank you. Please note that I am asking that the sales team contact me URGENTLY please as I need a positive outcome to this problem that as been going on now from the 5 of July and needs to be resolved ASAP please?
Mondo
Mondo's reply27 Jul 2021, 16:45
Official
Good day,

You are welcome.

The sales team will be in contact with you and advise you accordingly.

Regards,
The Mondo Team
TP
Theon P's update28 Jul 2021, 10:25
Reviewer Update
Sales still has not called me to resolve this
Mondo
Mondo's reply28 Jul 2021, 10:53
Official
Hi Theon,

Please note that a follow up escalation has been sent to the sales team in order to make contact.

Regards,
The Mondo Team
TP
Theon P's update28 Jul 2021, 10:55
Reviewer Update
This is not giving my case any urgent priority. This is bad and poor service
TP
Theon P's update03 Aug 2021, 11:28
Reviewer Update
It is now almost 5 weeks and my request to cancal my contract with Mondo is still not cancelled. Mondo sales still has not phoned me back. I still after 5 weeks cannot get n cellphone upgrade done. MONDO PLEASE CANCEL MY CONTRACT WITH YOU NOW!!!???
Mondo
Mondo's reply12 Aug 2021, 10:16
Official
Hi Theon,
Please note that our team has attempted contacting you with no success.

As per the MTN system, your contract has been cancelled and your query is resolved.

Please call or email our team if you have any further queries.

Regards,

The Mondo Team 
TP
Theon P's update12 Aug 2021, 12:16
Reviewer Update
You had to cancel the incorrect SIM contract with Mondo. You now cancelled my contract I had with MTN and made my MTN contract cell number a prepaid cell number!!!
YOU MUST NOT CHANGE MY CONTRACT WITH MTN TO A PREPAID CELL NUMBER!!!!
YOU NOW CANCELLED MY CONTRACT WITH MTN !!!!!
THE CHANGES YOU MADE TO MY MTN COBYRACT IS THE CAUSE THAT I NOW DO NOT HAVE A CONTRACT WITH MTN ANYMORE SO I CAN NOT DO MY MTN UPGRADE ANYMORE!!!!!!
FIX MY MTN CONTRACT WITHOUT YOUR MONDO CONTRACT SO I HAVE A MTN CONTRACT THAT I CAN DO A MTN UPGRADE ON!!!!!?????
Mondo
Mondo's reply12 Aug 2021, 13:11
Official
Hi Theon,
Please accept our sincere apologies for the inconvenience caused.

We have escalated your query to our internal MTN team to advise on a way forward to assist you.

We will revert with feedback.

Regards,

The Mondo Team