BD
Beverly D
1 reviews | Active since Jun 2022
27 Jun 2022, 11:44
Upgrading a package without permission
Mondorewards have upgraded my package without permission. This was subsequent to a telephonic offer that assured me that there was no extra cost involved. This now costs me more each month. I cannot get them to reverse this. I was eventually promised last week (after 3 months) that they would reverse the upgrade and I would receive a confirmatory phone call. This has not happened.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
27 Jun 2022, 11:51Good day Beverly,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO229795
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO229795
Regards,
The Mondo Team
Best regards,
Mondo's reply27 Jun 2022, 11:51
Official
Good day Beverly,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO229795
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO229795
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
14 Jul 2022, 16:29Hi Beverly,
Trust you are well.
Please note that your recent MTN dispute has been deemed invalid, as the sales consultant advised you correctly.
Should you require to listen to the sale call recording, you may follow the below.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN dispute has been deemed invalid, as the sales consultant advised you correctly.
Should you require to listen to the sale call recording, you may follow the below.
- Visit your nearest MTN Direct Store
- Whilst at the store, contact us on ***
- Our Customer Care Team will complete authentication with you and will request to speak to the store consultant
- The sale call will be uploaded to the store and you may listen to the call
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Best regards,
Mondo's reply14 Jul 2022, 16:29
Official
Hi Beverly,
Trust you are well.
Please note that your recent MTN dispute has been deemed invalid, as the sales consultant advised you correctly.
Should you require to listen to the sale call recording, you may follow the below.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN dispute has been deemed invalid, as the sales consultant advised you correctly.
Should you require to listen to the sale call recording, you may follow the below.
- Visit your nearest MTN Direct Store
- Whilst at the store, contact us on ***
- Our Customer Care Team will complete authentication with you and will request to speak to the store consultant
- The sale call will be uploaded to the store and you may listen to the call
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
14 Jul 2022, 16:29Hi Beverly,
Trust you are well.
Please note that your recent MTN dispute has been deemed invalid, as the sales consultant advised you correctly.
Should you require to listen to the sale call recording, you may follow the below.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN dispute has been deemed invalid, as the sales consultant advised you correctly.
Should you require to listen to the sale call recording, you may follow the below.
- Visit your nearest MTN Direct Store
- Whilst at the store, contact us on ***
- Our Customer Care Team will complete authentication with you and will request to speak to the store consultant
- The sale call will be uploaded to the store and you may listen to the call
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Best regards,
Mondo's reply14 Jul 2022, 16:29
Official
Hi Beverly,
Trust you are well.
Please note that your recent MTN dispute has been deemed invalid, as the sales consultant advised you correctly.
Should you require to listen to the sale call recording, you may follow the below.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN dispute has been deemed invalid, as the sales consultant advised you correctly.
Should you require to listen to the sale call recording, you may follow the below.
- Visit your nearest MTN Direct Store
- Whilst at the store, contact us on ***
- Our Customer Care Team will complete authentication with you and will request to speak to the store consultant
- The sale call will be uploaded to the store and you may listen to the call
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Best regards,