Upgrade without consent

<p>My dad took a contract with these people not sure if he understood very well or he was **** to just to make a sale.anyways the contract expired sometime in August and an upgrade was done without his consent meaning the contract was now back to fixed 24months which will be very difficult to cancel without making any payment. I called Mondo on Thursday the 10th spoke to Ryan who logged a call to reverse the upgrade so that the contract is on month to month and it can be cancelled.(REF 66752)he promised the reversal will be done by Monday the 14th.I then followed up on Wednesday the 16th and I was informed that it has been cancelled and I need to call Vodacom to complete and stop the debit and that the contract be removed from his name. I spoke to Elsie who explained very well that the reversal was not made and for the contract to be cancelled he will have to pay more than a R1000.My dad is a pensioner and cannot afford to pay the cancellation fee.</p> <p> Elsie advised I call Mondo again which I did and mind you ,on all occasion I have been calling Mondo I had to hold for more than 15min.I called again and I got cut off by a lady(Melisha) who kept saying hello and another guy as well Mfundo and again I had to call and wait for 15min to talk to a consultant. I asked to speak to Ryan and I was informed by Christine he is on leave and he would call me the following day which he did not.</p> <p>I called again the following day and I spoke to Mfundo who said needed to speak to my dad and I explained to him he is not with me and he cannot call and hold on for 15min and more ,still he refused and insisted he wanted to talk to him and I asked to talk to a manager and he informed me that the manager was not in his office and he did not know where he was and he did not offer to get the manager to call me.</p> <p> Security checks where done with me when I called to query the account and now everyone seemed to be throwing I want your dad to confirm the details. All he asks for is for the contract to be cancelled so that it reduces his monthly expenses.</p> <p>There is no honesty and am sure my dad is not the only pensioner Mondo is making money out off.</p>