1 reviews | Active since Dec 2017
"Upgrade" under False Pretenses
I received a call from Mondo's call center agent about 2 months ago. She told me that as a loyal Vodacom customer, my contract fees with them will be reduced. Of course, I accepted the offer. My 2 year contract on my phone had come to an end and I was considering on an upgrade at a later.
The time for me to upgrade phone, the Vodacom outlet I went to says that I am no longer eligible for an upgrade. Apparently, Mondo had upgraded my contract for me when I agreed on the reduced fees. The call center lady DID NOT make this clear in the first place!!! I want this to be reversed and have NOTHING to do with Mondo. They LIE to customers. Vodacom needs to no longer partner with them EVER again!!!
I need Mondo Mobile to contact me ASAP so that I can get out of this mess!!!
Good day Mpho,
We understand your frustration and can assure you we will resolve this matter as soon as possible.
One of our senior consultants will be in contact with you shortly to assist with resolving your query.
Your query has been prioritised and we apologise for the inconvenience caused.
Regards,
Mondo Team
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Good day Mpho,
We understand your frustration and can assure you we will resolve this matter as soon as possible.
One of our senior consultants will be in contact with you shortly to assist with resolving your query.
Your query has been prioritised and we apologise for the inconvenience caused.
Regards,
Mondo Team
***
Good day Mpho,
Thank you for taking my call earlier.
As discussed, your query has been resolved.
Please feel free to contact us should you require further assistance.
The Mondo Team
***
Good day Mpho,
Thank you for taking my call earlier.
As discussed, your query has been resolved.
Please feel free to contact us should you require further assistance.
The Mondo Team
***