WA
William A
1 reviews | Active since Jul 2020
06 Mar 2022, 21:25
Upgrade to MTN contract has been ignored.
I performed an MTN upgrade on my phone contract, which I have held with MTN for 25 years by paying via a debit order. The upgrade is for a Galaxy S21 phone and an upgrade to my airtime and data contract. This was done on Friday 18 February 2022 but to date I have not had any feedback. When contacting Mondo by phone (ref ***) I get thrown from pillar to post with no feedback.
Helpful (0)
Replies (8)0
Replies (8)
Mondo's replyOfficial
07 Mar 2022, 07:24Good day William,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO194205
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO194205
Regards,
The Rewardsco Team
Mondo's reply07 Mar 2022, 07:24
Official
Good day William,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO194205
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO194205
Regards,
The Rewardsco Team
Mondo's replyOfficial
08 Mar 2022, 14:30Hi William. Please note that your query has been escalated to the relevant department for urgent assistance. Once we receive feedback, we will update you. We do apologize for the delay. Regards, The Mondo Team
Mondo's reply08 Mar 2022, 14:30
Official
Hi William. Please note that your query has been escalated to the relevant department for urgent assistance. Once we receive feedback, we will update you. We do apologize for the delay. Regards, The Mondo Team
Mondo's replyOfficial
10 Mar 2022, 19:45Hi William
Trust you are well
Please note that we will contact you with feedback soon.
Regards,
The Mondo Team
Trust you are well
Please note that we will contact you with feedback soon.
Regards,
The Mondo Team
Mondo's reply10 Mar 2022, 19:45
Official
Hi William
Trust you are well
Please note that we will contact you with feedback soon.
Regards,
The Mondo Team
Trust you are well
Please note that we will contact you with feedback soon.
Regards,
The Mondo Team
WA
William A's updateReviewer Update
15 Mar 2022, 17:54Today is 15 March 2022, Close of Business, and to date, I have just been given empty promises.
As I now understand that Mondo is a mobile phone originator for most of the networks.
I have had my MTN contract for 25 years and have been loyal without missing a single payment. I have not upgraded my phone and contract for a while and responded to Mondo's advert thinking it was an MTN advert. Mondo came back within a day to say that my upgrade has been approved and the contract and handset would be sent shortly. Almost a month later and nothing has transpired.
There is not an MTN office near me but a Vodacom Office. They say I must port my number and they will upgrade immediately.
Please respond within 48 hours and if you cannot I will default to Vodacom.
Kind regards, William
As I now understand that Mondo is a mobile phone originator for most of the networks.
I have had my MTN contract for 25 years and have been loyal without missing a single payment. I have not upgraded my phone and contract for a while and responded to Mondo's advert thinking it was an MTN advert. Mondo came back within a day to say that my upgrade has been approved and the contract and handset would be sent shortly. Almost a month later and nothing has transpired.
There is not an MTN office near me but a Vodacom Office. They say I must port my number and they will upgrade immediately.
Please respond within 48 hours and if you cannot I will default to Vodacom.
Kind regards, William
WA
William A's update15 Mar 2022, 17:54
Reviewer Update
Today is 15 March 2022, Close of Business, and to date, I have just been given empty promises.
As I now understand that Mondo is a mobile phone originator for most of the networks.
I have had my MTN contract for 25 years and have been loyal without missing a single payment. I have not upgraded my phone and contract for a while and responded to Mondo's advert thinking it was an MTN advert. Mondo came back within a day to say that my upgrade has been approved and the contract and handset would be sent shortly. Almost a month later and nothing has transpired.
There is not an MTN office near me but a Vodacom Office. They say I must port my number and they will upgrade immediately.
Please respond within 48 hours and if you cannot I will default to Vodacom.
Kind regards, William
As I now understand that Mondo is a mobile phone originator for most of the networks.
I have had my MTN contract for 25 years and have been loyal without missing a single payment. I have not upgraded my phone and contract for a while and responded to Mondo's advert thinking it was an MTN advert. Mondo came back within a day to say that my upgrade has been approved and the contract and handset would be sent shortly. Almost a month later and nothing has transpired.
There is not an MTN office near me but a Vodacom Office. They say I must port my number and they will upgrade immediately.
Please respond within 48 hours and if you cannot I will default to Vodacom.
Kind regards, William
Mondo's replyOfficial
15 Mar 2022, 18:30Hi William
Trust you are well
Please note that we will contact you with feedback soon.
Regards,
The Mondo Team
Trust you are well
Please note that we will contact you with feedback soon.
Regards,
The Mondo Team
Mondo's reply15 Mar 2022, 18:30
Official
Hi William
Trust you are well
Please note that we will contact you with feedback soon.
Regards,
The Mondo Team
Trust you are well
Please note that we will contact you with feedback soon.
Regards,
The Mondo Team
WA
William A's updateReviewer Update
24 Mar 2022, 16:54Hi,
Today is 24 March 2021, a further 9 days later after your last promise that you would contact me. I am the idiot in actually taking your word that you would contact me.
I cannot understand that you actually stay in Business with this show of incompetence.
It was simple, you advertised MTN contracts, I responded, and you have totally messed it up.
You have had so many chances to fix this one but have bungled this so many times.
My first interaction was 18 February 2022 and it is now 24 March 2022!
Today is 24 March 2021, a further 9 days later after your last promise that you would contact me. I am the idiot in actually taking your word that you would contact me.
I cannot understand that you actually stay in Business with this show of incompetence.
It was simple, you advertised MTN contracts, I responded, and you have totally messed it up.
You have had so many chances to fix this one but have bungled this so many times.
My first interaction was 18 February 2022 and it is now 24 March 2022!
WA
William A's update24 Mar 2022, 16:54
Reviewer Update
Hi,
Today is 24 March 2021, a further 9 days later after your last promise that you would contact me. I am the idiot in actually taking your word that you would contact me.
I cannot understand that you actually stay in Business with this show of incompetence.
It was simple, you advertised MTN contracts, I responded, and you have totally messed it up.
You have had so many chances to fix this one but have bungled this so many times.
My first interaction was 18 February 2022 and it is now 24 March 2022!
Today is 24 March 2021, a further 9 days later after your last promise that you would contact me. I am the idiot in actually taking your word that you would contact me.
I cannot understand that you actually stay in Business with this show of incompetence.
It was simple, you advertised MTN contracts, I responded, and you have totally messed it up.
You have had so many chances to fix this one but have bungled this so many times.
My first interaction was 18 February 2022 and it is now 24 March 2022!
WA
William A's updateReviewer Update
31 Mar 2022, 15:41and...to date still no response.
I received a call from MTN (31 March 13h40) offering me a contract upgrade, who I informed that I was busy with Mondo. MTN then looked at my profile and noticed that this was the case. I said I was disappointed with Mondo's non-delivery and non-communication. MTN said phone Mondo on *** and cancel d he upgrade.
I phoned Mondo and stated my case/request. I was answered with, "So sorry, we are off-line please phone back in 2 hours.
So, so disappointing.
Please cancel my request for my MTN upgrade.
I received a call from MTN (31 March 13h40) offering me a contract upgrade, who I informed that I was busy with Mondo. MTN then looked at my profile and noticed that this was the case. I said I was disappointed with Mondo's non-delivery and non-communication. MTN said phone Mondo on *** and cancel d he upgrade.
I phoned Mondo and stated my case/request. I was answered with, "So sorry, we are off-line please phone back in 2 hours.
So, so disappointing.
Please cancel my request for my MTN upgrade.
WA
William A's update31 Mar 2022, 15:41
Reviewer Update
and...to date still no response.
I received a call from MTN (31 March 13h40) offering me a contract upgrade, who I informed that I was busy with Mondo. MTN then looked at my profile and noticed that this was the case. I said I was disappointed with Mondo's non-delivery and non-communication. MTN said phone Mondo on *** and cancel d he upgrade.
I phoned Mondo and stated my case/request. I was answered with, "So sorry, we are off-line please phone back in 2 hours.
So, so disappointing.
Please cancel my request for my MTN upgrade.
I received a call from MTN (31 March 13h40) offering me a contract upgrade, who I informed that I was busy with Mondo. MTN then looked at my profile and noticed that this was the case. I said I was disappointed with Mondo's non-delivery and non-communication. MTN said phone Mondo on *** and cancel d he upgrade.
I phoned Mondo and stated my case/request. I was answered with, "So sorry, we are off-line please phone back in 2 hours.
So, so disappointing.
Please cancel my request for my MTN upgrade.
Mondo's replyOfficial
04 Apr 2022, 15:56Hi William,
Trust you are well.
Please note that as per our records, your order was returned and your application was canceled.
We do apologize for the inconvenience caused.
The above query will now be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that as per our records, your order was returned and your application was canceled.
We do apologize for the inconvenience caused.
The above query will now be closed.
Regards,
The Mondo Team
Mondo's reply04 Apr 2022, 15:56
Official
Hi William,
Trust you are well.
Please note that as per our records, your order was returned and your application was canceled.
We do apologize for the inconvenience caused.
The above query will now be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that as per our records, your order was returned and your application was canceled.
We do apologize for the inconvenience caused.
The above query will now be closed.
Regards,
The Mondo Team