zW
zizipho W
1 reviews | Active since Mar 2015
01 Jun 2022, 02:06
Upgrade ****
I got a call from a Mondo agent saying I was due for an upgrade, I accepted the upgrade and the device was eas delivered, what the agent failed to mention was that I would have to pay a R1500 early termination fee which was added to May account and added to the debit order, may I please get my refund back as this was not mentioned prior and I would of never excepted the upgrade had I been told about the early termination fee! This is very misleading
Helpful (0)
Replies (20)0
Replies (20)
Mondo's replyOfficial
01 Jun 2022, 08:52Good day Zizipho,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO233633
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO233633
Regards,
The Mondo Team
Mondo's reply01 Jun 2022, 08:52
Official
Good day Zizipho,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO233633
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO233633
Regards,
The Mondo Team
zW
zizipho W's updateReviewer Update
09 Jun 2022, 15:43Good day
i am yet to get a response on this!! please contact me urgently, ***
i am yet to get a response on this!! please contact me urgently, ***
zW
zizipho W's update09 Jun 2022, 15:43
Reviewer Update
Good day
i am yet to get a response on this!! please contact me urgently, ***
i am yet to get a response on this!! please contact me urgently, ***
Mondo's replyOfficial
10 Jun 2022, 13:41Hi Zizipho,
Trust you are well.
As per our system, we do see that our outbound team has contacted you and submitted a credit for the early upgrade fee.
Regards,
The Mondo Team
Trust you are well.
As per our system, we do see that our outbound team has contacted you and submitted a credit for the early upgrade fee.
Regards,
The Mondo Team
Mondo's reply10 Jun 2022, 13:41
Official
Hi Zizipho,
Trust you are well.
As per our system, we do see that our outbound team has contacted you and submitted a credit for the early upgrade fee.
Regards,
The Mondo Team
Trust you are well.
As per our system, we do see that our outbound team has contacted you and submitted a credit for the early upgrade fee.
Regards,
The Mondo Team
zW
zizipho W's updateReviewer Update
10 Jun 2022, 13:48the gentleman called me and the email address he gave me bounces back, i was supposed to send my statement, so how is the refund supposed happen?? i need an email address to send my banking details for the refund to be initiated
zW
zizipho W's update10 Jun 2022, 13:48
Reviewer Update
the gentleman called me and the email address he gave me bounces back, i was supposed to send my statement, so how is the refund supposed happen?? i need an email address to send my banking details for the refund to be initiated
Mondo's replyOfficial
10 Jun 2022, 14:21Hi Zizipho,
Please note that the credit will be processed on your MTN account.
Regards,
The Mondo Team
Please note that the credit will be processed on your MTN account.
Regards,
The Mondo Team
Mondo's reply10 Jun 2022, 14:21
Official
Hi Zizipho,
Please note that the credit will be processed on your MTN account.
Regards,
The Mondo Team
Please note that the credit will be processed on your MTN account.
Regards,
The Mondo Team
zW
zizipho W's updateReviewer Update
10 Jun 2022, 14:28thank-you, i will confirm once its done.
zW
zizipho W's update10 Jun 2022, 14:28
Reviewer Update
thank-you, i will confirm once its done.
Mondo's replyOfficial
10 Jun 2022, 14:55You are welcome.
Thank you, the above has been noted.
Thank you, the above has been noted.
Mondo's reply10 Jun 2022, 14:55
Official
You are welcome.
Thank you, the above has been noted.
Thank you, the above has been noted.
zW
zizipho W's updateReviewer Update
17 Jun 2022, 07:29Hi, i have received my statement at the credit is not reflecting, kindly update or please just refund the money back into my account, please advise where i can send my banking details to, i would really like to close this!!!!
zW
zizipho W's update17 Jun 2022, 07:29
Reviewer Update
Hi, i have received my statement at the credit is not reflecting, kindly update or please just refund the money back into my account, please advise where i can send my banking details to, i would really like to close this!!!!
Mondo's replyOfficial
20 Jun 2022, 11:59Hi Zizipho,
Please note that due to the above, we have requested a proof of payment from our Finance Department.
Once we receive the POP, we will forward it to you.
Regards,
The Mondo Team
Please note that due to the above, we have requested a proof of payment from our Finance Department.
Once we receive the POP, we will forward it to you.
Regards,
The Mondo Team
Mondo's reply20 Jun 2022, 11:59
Official
Hi Zizipho,
Please note that due to the above, we have requested a proof of payment from our Finance Department.
Once we receive the POP, we will forward it to you.
Regards,
The Mondo Team
Please note that due to the above, we have requested a proof of payment from our Finance Department.
Once we receive the POP, we will forward it to you.
Regards,
The Mondo Team
zW
zizipho W's updateReviewer Update
20 Jun 2022, 12:44thank-you very much
zW
zizipho W's update20 Jun 2022, 12:44
Reviewer Update
thank-you very much
Mondo's replyOfficial
20 Jun 2022, 15:30Hi Zizipho,
You are most welcome.
Regards,
The Mondo Team
You are most welcome.
Regards,
The Mondo Team
Mondo's reply20 Jun 2022, 15:30
Official
Hi Zizipho,
You are most welcome.
Regards,
The Mondo Team
You are most welcome.
Regards,
The Mondo Team
zW
zizipho W's updateReviewer Update
22 Jun 2022, 12:13this is still not resolved, i am still waiting for the POP you said you would send!
zW
zizipho W's update22 Jun 2022, 12:13
Reviewer Update
this is still not resolved, i am still waiting for the POP you said you would send!
Mondo's replyOfficial
23 Jun 2022, 10:56Hi Zizipho,
Please note that we have sent the proof of payment to your email address.
Your query will now be closed.
Regards,
The Mondo Team
Please note that we have sent the proof of payment to your email address.
Your query will now be closed.
Regards,
The Mondo Team
Mondo's reply23 Jun 2022, 10:56
Official
Hi Zizipho,
Please note that we have sent the proof of payment to your email address.
Your query will now be closed.
Regards,
The Mondo Team
Please note that we have sent the proof of payment to your email address.
Your query will now be closed.
Regards,
The Mondo Team
zW
zizipho W's updateReviewer Update
23 Jun 2022, 10:59there is no proof of payment on my email!!! can you stop playing games with me!!!
the payment is not reflecting on my statement!!!
the payment is not reflecting on my statement!!!
zW
zizipho W's update23 Jun 2022, 10:59
Reviewer Update
there is no proof of payment on my email!!! can you stop playing games with me!!!
the payment is not reflecting on my statement!!!
the payment is not reflecting on my statement!!!
Mondo's replyOfficial
23 Jun 2022, 11:02Hi Zizipho,
The POP was sent on the email body.
As per our previous response, please note that the credit was done on your MTN account.
Regards,
The Mondo Team
The POP was sent on the email body.
As per our previous response, please note that the credit was done on your MTN account.
Regards,
The Mondo Team
Mondo's reply23 Jun 2022, 11:02
Official
Hi Zizipho,
The POP was sent on the email body.
As per our previous response, please note that the credit was done on your MTN account.
Regards,
The Mondo Team
The POP was sent on the email body.
As per our previous response, please note that the credit was done on your MTN account.
Regards,
The Mondo Team
zW
zizipho W's updateReviewer Update
23 Jun 2022, 11:06why is it then not reflecting? you sending a screeNshot that says you have processed the credit, is not a POP!!!!
zW
zizipho W's update23 Jun 2022, 11:06
Reviewer Update
why is it then not reflecting? you sending a screeNshot that says you have processed the credit, is not a POP!!!!
zW
zizipho W's updateReviewer Update
23 Jun 2022, 11:07Thank-you, i have now received the POP, I will send it to MTN.
zW
zizipho W's update23 Jun 2022, 11:07
Reviewer Update
Thank-you, i have now received the POP, I will send it to MTN.
Mondo's replyOfficial
23 Jun 2022, 16:22Hi Zizipho,
You are welcome.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely afternoon.
Regards,
The Mondo Team
You are welcome.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely afternoon.
Regards,
The Mondo Team
Mondo's reply23 Jun 2022, 16:22
Official
Hi Zizipho,
You are welcome.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely afternoon.
Regards,
The Mondo Team
You are welcome.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely afternoon.
Regards,
The Mondo Team
zW
zizipho W's updateReviewer Update
28 Jun 2022, 10:11i am at my wits end!!! i got deducted the full amount this month, cause MTN can not pick up the payment you made!!! may you please rectify this immediately, alternatively please refund into my account!
zW
zizipho W's update28 Jun 2022, 10:11
Reviewer Update
i am at my wits end!!! i got deducted the full amount this month, cause MTN can not pick up the payment you made!!! may you please rectify this immediately, alternatively please refund into my account!
Mondo's replyOfficial
29 Jun 2022, 16:40Hi Zizipho,
Please note that as per the MTN system, the credit does reflect in your account.
You may contact MTN for further assistance.
Regards,
The Mondo Team
Please note that as per the MTN system, the credit does reflect in your account.
You may contact MTN for further assistance.
Regards,
The Mondo Team
Mondo's reply29 Jun 2022, 16:40
Official
Hi Zizipho,
Please note that as per the MTN system, the credit does reflect in your account.
You may contact MTN for further assistance.
Regards,
The Mondo Team
Please note that as per the MTN system, the credit does reflect in your account.
You may contact MTN for further assistance.
Regards,
The Mondo Team