RB
Rika B
1 reviews | Active since Aug 2014
29 Aug 2022, 09:54
Upgrade not approved over a pro rata amount and I was never informed about the issue
I spoke to Sanele. Very helpful. He explained a lot to me. Which I understood. I then spoke to another gentlemen regarding my upgrade and the pro rata issue. And he told me a totally different story. I am now over MTN services.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
29 Aug 2022, 10:11Hi Rika,
Trust you are well.
Thank you for taking the time to write to us about your MTN application status query.
We do apologize for the level of service that you have received thus far.
As per your telephonic discussion with Nicole, we have escalated this query to the sales team in order to get in touch with you and reprocess the deal.
Case Number: RCO265261
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us about your MTN application status query.
We do apologize for the level of service that you have received thus far.
As per your telephonic discussion with Nicole, we have escalated this query to the sales team in order to get in touch with you and reprocess the deal.
Case Number: RCO265261
Regards,
The Mondo Team
Mondo's reply29 Aug 2022, 10:11
Official
Hi Rika,
Trust you are well.
Thank you for taking the time to write to us about your MTN application status query.
We do apologize for the level of service that you have received thus far.
As per your telephonic discussion with Nicole, we have escalated this query to the sales team in order to get in touch with you and reprocess the deal.
Case Number: RCO265261
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us about your MTN application status query.
We do apologize for the level of service that you have received thus far.
As per your telephonic discussion with Nicole, we have escalated this query to the sales team in order to get in touch with you and reprocess the deal.
Case Number: RCO265261
Regards,
The Mondo Team
Mondo's replyOfficial
30 Aug 2022, 10:00Hi Rika,
Trust you are well.
Please note that the sales team has reprocessed the upgrade deal for you.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that the sales team has reprocessed the upgrade deal for you.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply30 Aug 2022, 10:00
Official
Hi Rika,
Trust you are well.
Please note that the sales team has reprocessed the upgrade deal for you.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that the sales team has reprocessed the upgrade deal for you.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team