1 reviews | Active since Sept 2023
UPGRADE IPHONE 12 TO IPHONE 15 - HORRIBLE SERVICE
I was called in December to do an upgrade on my contract I spoke to a guy Sashin who advised all details etc & I advised if I have to pay for an early upgrade / such things - I WILL NOT GO ahead & wait until the contract is due end of April.
He advised & confirmed no changes will be made to what I currently pay on my contract, the new charges etc will occur only in April when the Iphone 15 will kick in.
Today I checked my debit order & all of a sudden my debit order amount has changed / increased!!! Even after I ADVISED this & told him to record the call with me saying I will NOT agree to any changes in price until April.
I called MTN billing now & they advised that MONDO needs to sort this out because they quickly want to sell UPGRADES but dont fully disclose what you get into!!
THIS IS UNACCEPTABLE!!! I will not be paying extra for an upgrade I did not agree to!!!!
Thank you for taking the time to write to us about your MTN upgrade .
We sincerely apologize for the level of service you have received.
You will only be billed for the iPhone 15 from April 2024, the pro-rata amount that was included on your bill is for your new package that has been loaded.
An investigation has been logged and feedback will be provided. Your case number is : RCO483167.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN upgrade .
We sincerely apologize for the level of service you have received.
You will only be billed for the iPhone 15 from April 2024, the pro-rata amount that was included on your bill is for your new package that has been loaded.
An investigation has been logged and feedback will be provided. Your case number is : RCO483167.
Regards,
The Mondo Team