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Philemon M
1 reviews | Active since Feb 2013
25 Mar 2022, 09:10
Upgrade
According to my rating, i was suppose to give them nothing. Here’s my problem: I’ve done an upgrade with Mondo (07-02-2022) With Ref number:*** for Iphone 13(pink 128gb ) in colour with a confirmation that I will pay an X amount monthly. Tuesday- 22 March someone from Mondo decide to do a credit enquiry with my information to change my order to Iphone13(blue 528) in colour with such a change of installment to X amonunt. I bought this phone as a present to my wife and she was so disappointed with the colour.
Helpful (0)
Replies (9)0
Replies (9)
Mondo's replyOfficial
25 Mar 2022, 09:19Good day Philemon,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO202369
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO202369
Regards,
The Mondo Team
Mondo's reply25 Mar 2022, 09:19
Official
Good day Philemon,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO202369
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO202369
Regards,
The Mondo Team
PM
Philemon M's updateReviewer Update
25 Mar 2022, 14:22Hi with this should i wait up until when? I’m thinking of taking the device back to the shop to avoid problems?
PM
Philemon M's update25 Mar 2022, 14:22
Reviewer Update
Hi with this should i wait up until when? I’m thinking of taking the device back to the shop to avoid problems?
Mondo's replyOfficial
28 Mar 2022, 14:32Hi Philemon,
Please note that we are unable to change the colour of your device.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Please note that we are unable to change the colour of your device.
- You may purchase a cellphone cover of your choice and we can refund you for the cellphone cover cost.
- Alternatively, as discussed with our Customer Care Team, you may return the device to the store.
- Once the device is returned and we are provided with the return number, we will submit a cancellation and once cancellation is done, you may reapply for a new cellphone deal online or at a MTN store.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply28 Mar 2022, 14:32
Official
Hi Philemon,
Please note that we are unable to change the colour of your device.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Please note that we are unable to change the colour of your device.
- You may purchase a cellphone cover of your choice and we can refund you for the cellphone cover cost.
- Alternatively, as discussed with our Customer Care Team, you may return the device to the store.
- Once the device is returned and we are provided with the return number, we will submit a cancellation and once cancellation is done, you may reapply for a new cellphone deal online or at a MTN store.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
PM
Philemon M's updateReviewer Update
28 Mar 2022, 14:58Hi
I don’t have a problem in return the phone. Can you please confirm why was my installment changed from the amount I was supposed to pay to the choice of your consultant without me acknowledging that. I’ve requested for telephone records saying that I’ve accepted a contract with a monthly fee of R850 please.
I don’t have a problem in return the phone. Can you please confirm why was my installment changed from the amount I was supposed to pay to the choice of your consultant without me acknowledging that. I’ve requested for telephone records saying that I’ve accepted a contract with a monthly fee of R850 please.
PM
Philemon M's update28 Mar 2022, 14:58
Reviewer Update
Hi
I don’t have a problem in return the phone. Can you please confirm why was my installment changed from the amount I was supposed to pay to the choice of your consultant without me acknowledging that. I’ve requested for telephone records saying that I’ve accepted a contract with a monthly fee of R850 please.
I don’t have a problem in return the phone. Can you please confirm why was my installment changed from the amount I was supposed to pay to the choice of your consultant without me acknowledging that. I’ve requested for telephone records saying that I’ve accepted a contract with a monthly fee of R850 please.
Mondo's replyOfficial
31 Mar 2022, 15:17Hi Philemon,
Trust you are well.
Please note that your monthly subscription is R839 per month.
Regards,
The Mondo Team
Trust you are well.
Please note that your monthly subscription is R839 per month.
Regards,
The Mondo Team
Mondo's reply31 Mar 2022, 15:17
Official
Hi Philemon,
Trust you are well.
Please note that your monthly subscription is R839 per month.
Regards,
The Mondo Team
Trust you are well.
Please note that your monthly subscription is R839 per month.
Regards,
The Mondo Team
PM
Philemon M's updateReviewer Update
31 Mar 2022, 17:10Hi
I'm not well, I need a straight answer which confirm that I toke this contract on the 22nd of March- 2022 please. My application was on Iphone13(Pink) 128g with monthly installment of R670 which I toke on the 07-Feb-2022. Other than this i never app**** for anything contract. Please provide call recording confirming that I toke this blue Iphone13 528g.
3
I'm not well, I need a straight answer which confirm that I toke this contract on the 22nd of March- 2022 please. My application was on Iphone13(Pink) 128g with monthly installment of R670 which I toke on the 07-Feb-2022. Other than this i never app**** for anything contract. Please provide call recording confirming that I toke this blue Iphone13 528g.
3
PM
Philemon M's update31 Mar 2022, 17:10
Reviewer Update
Hi
I'm not well, I need a straight answer which confirm that I toke this contract on the 22nd of March- 2022 please. My application was on Iphone13(Pink) 128g with monthly installment of R670 which I toke on the 07-Feb-2022. Other than this i never app**** for anything contract. Please provide call recording confirming that I toke this blue Iphone13 528g.
3
I'm not well, I need a straight answer which confirm that I toke this contract on the 22nd of March- 2022 please. My application was on Iphone13(Pink) 128g with monthly installment of R670 which I toke on the 07-Feb-2022. Other than this i never app**** for anything contract. Please provide call recording confirming that I toke this blue Iphone13 528g.
3
Mondo's replyOfficial
29 Apr 2022, 12:51Hi Philemon,
Please note that your MTN cancellation has been done.
We do apologize for the delay.
The above query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Please note that your MTN cancellation has been done.
We do apologize for the delay.
The above query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Mondo's reply29 Apr 2022, 12:51
Official
Hi Philemon,
Please note that your MTN cancellation has been done.
We do apologize for the delay.
The above query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Please note that your MTN cancellation has been done.
We do apologize for the delay.
The above query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
PM
Philemon M's updateReviewer Update
21 Jul 2022, 10:09Hi Mondo team
May you please provide confirmation letter confirming that credit cancellation is done Case Number is: RCO202369, MTN is saying I’m owing R1659.00
May you please provide confirmation letter confirming that credit cancellation is done Case Number is: RCO202369, MTN is saying I’m owing R1659.00
PM
Philemon M's update21 Jul 2022, 10:09
Reviewer Update
Hi Mondo team
May you please provide confirmation letter confirming that credit cancellation is done Case Number is: RCO202369, MTN is saying I’m owing R1659.00
May you please provide confirmation letter confirming that credit cancellation is done Case Number is: RCO202369, MTN is saying I’m owing R1659.00
Mondo's replyOfficial
16 Nov 2022, 10:56Good Day Philemon,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply16 Nov 2022, 10:56
Official
Good Day Philemon,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team