AG
Andre G
1 reviews | Active since Nov 2014
06 Jun 2023, 13:44
Upgrade ***
A week ago I finalized an upgrade with MTN. Mondo is still asking me for documentation that already send twice. Now I'm being told that there is *****ulent activity on my account. Now am asked to topup my account to confirm my details after I've been buying data for a week now waiting for my new data to be loaded. I am so unhappy with this service. This is the 1st time I've been *****ed over by Mtn and Mondo. This is completely unacceptable.
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
06 Jun 2023, 14:02Good day Andre,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Reference number: RCO406018
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Reference number: RCO406018
Regards,
The Mondo Team
Mondo's reply06 Jun 2023, 14:02
Official
Good day Andre,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Reference number: RCO406018
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Reference number: RCO406018
Regards,
The Mondo Team
AG
Andre G's updateReviewer Update
08 Jun 2023, 12:39I am still waiting for your response. I've submitted all my documents multiple times and still nothing. How can you treat customers this way. Absolutely pathetic service.
AG
Andre G's update08 Jun 2023, 12:39
Reviewer Update
I am still waiting for your response. I've submitted all my documents multiple times and still nothing. How can you treat customers this way. Absolutely pathetic service.
Mondo's replyOfficial
10 Jun 2023, 15:36Hi Andre,
Trust you are well.
Thank you for your patience with us.
Please be advised that your documents were received and uploaded.
We are currently working on getting your order finalized for approval, we will revert back to you with feedback.
Regards
The Mondo Team
Trust you are well.
Thank you for your patience with us.
Please be advised that your documents were received and uploaded.
We are currently working on getting your order finalized for approval, we will revert back to you with feedback.
Regards
The Mondo Team
Mondo's reply10 Jun 2023, 15:36
Official
Hi Andre,
Trust you are well.
Thank you for your patience with us.
Please be advised that your documents were received and uploaded.
We are currently working on getting your order finalized for approval, we will revert back to you with feedback.
Regards
The Mondo Team
Trust you are well.
Thank you for your patience with us.
Please be advised that your documents were received and uploaded.
We are currently working on getting your order finalized for approval, we will revert back to you with feedback.
Regards
The Mondo Team
Mondo's replyOfficial
15 Jun 2023, 11:53Hi Andre,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your MTN order.
Kindly advise what is a convenient time to make contact.
Thank you.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your MTN order.
Kindly advise what is a convenient time to make contact.
Thank you.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply15 Jun 2023, 11:53
Official
Hi Andre,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your MTN order.
Kindly advise what is a convenient time to make contact.
Thank you.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your MTN order.
Kindly advise what is a convenient time to make contact.
Thank you.
Have a lovely day further.
Regards,
The Mondo Team
AG
Andre G's updateReviewer Update
15 Jun 2023, 12:00Please call me now. On ***.
AG
Andre G's update15 Jun 2023, 12:00
Reviewer Update
Please call me now. On ***.