Hellopeter
Share Your Experience
KF
Karen F

1 reviews | Active since Aug 2022

13 Aug 2022, 09:39

Upgrade

Your service s bad,as your consultants s misleading and they sent dwvices you did not ask for

0
Replies (4)
Mondo
Mondo's reply13 Aug 2022, 10:29
Official
Good day Karen F,
 
Thank you for taking the time to write to us about your query.

We sincerely apologize for the level of service you have received.

We will get one of our Customer Care Consultants to contact you and assist with your query.

Reference number: RCO259921
 
Regards,
The Mondo Team
Mondo
Mondo's reply15 Aug 2022, 12:41
Official
Hi Karen,

Trust you are well.

As per your telephonic discussion with Mondo, please note that we have escalated an urgent collection to the relevant department.

We will keep you updated on the progress of your query.

Regards,

The Mondo Team
Mondo
Mondo's reply20 Aug 2022, 14:33
Official
Hi Karen,

Trust you are well.

Please note that your Telkom cancellation is currently in-progress.

Once we receive an update, we will advise you accordingly.

Have a great day further.

Regards,

The Mondo Team
Mondo
Mondo's reply30 Sept 2022, 16:03
Official
Hi Karen,

Trust you are well.

Please note that your Telkom cancellation has been done.

Your query is now resolved.

Should you require further assistance, you may contact our Customer Care Team.

Regards,

The Mondo Team