TR
Thembi R

1 reviews | Active since Oct 2021

08 Nov 2021, 14:14

************* Competitions and Horrible customer Service

I won a competition through the Moe from Mondo twitter page in June 2021 and I was supposed to receive a R1500 Checkers Voucher. I have not received my prize till this day. I have sent numerous tweets and DMs, only to either be ignored or told lies that i will receive my voucher ASAP before the end of the week (that was 5+ months ago) Its painful to be taken for a ride like this especially in these difficult financial times. If possible I would give them a negative rating for customer service. Thank you Mondo for causing me so much pain and disappointment.

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Replies (1)
Mondo
Mondo's reply08 Nov 2021, 14:22
Official
Hi Thembi,
 
Thank you for taking the time to write to us about your voucher enquiry.

Please note that we have escalated your query to the relevant department for urgent assistance.

Once we receive feedback, we will advise you accordingly.

We sincerely apologize for the level of service you have received.
 
Your Case Number is: RCO149461
 
Regards,
 
The Mondo Team