TH
Ted H

1 reviews | Active since Jul 2015

27 Jul 2015, 17:45

************* company

I received a phone call from Mondo Mobile with an offer of a 2GB p month contract together with a portable router for R59 per month. Sounds like a very good deal, right? <br> <br> After a long conversation with the sales lady I agreed signing up fior 24 months as long as I would receive my contract and everything I had agreed to on paper. She agreed. None of this was ever delivered. <br> <br> I quickly noticed that I did not have 2GB per month but only 500MB. Apparently I only had 500MB p month and 1.5GB between 1AM and 7AM which was not made clear when I signed up. I asked to cancel the contract which was not approved. <br> <br> Since the 30 June I have still not received any copy of the recording from them to prove what I signed up for. They claim that the sales lady did not agree to give me all the terms on paper but why won't they then let me listen to the recording? I have e-mailed Kimona Pillay at Mondo again on 9 July, 13 July and 16 July and their reply to my last e-mail was that they are busy investigating. That is now 11 days ago and I am still waiting. <br> <br> <br> <br>

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Replies (1)
Mondo
Mondo's reply30 Jul 2015, 09:11
Official
Hello tehe80,

Thank you for raising your query with Mondo Mobile.

I have investigated your query and as per our telephonic discussion I have provided you with the relevant information.

Our consultant Kimona has emailed you information on a data deal that might interest you, kindly review the email and respond accordingly, and we will gladly assist you further.

We thank you for your patience in allowing us to resolve this matter.

Please do not hesitate to contact me should you require any further information or assistance.

Kind Regards
Pregan Naidoo
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