HMJJ
HILTON MANFRED JASON JACOBS
1 reviews | Active since Feb 2023
26 Feb 2023, 23:56
Unsatisfied service
In November 2022 I was sold a R99,00 Telkom 40 Gig sim as part of a black Friday promotion.. I found out later it cost me R198,00 on top of a R 97,00 fee. I don't recall discussing these amounts. I have spoken to 2 consultants before about this in December 2022 No feedback given yet I was just ignored.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
27 Feb 2023, 08:16Hi Hilton,
Thank you for taking the time to write to us about your Telkom monthly subscription query.
Please note that we have logged an internal investigation to have the sale call recording assessed.
Once we receive feedback, we will be in contact with you.
We do apologize for the inconvenience caused and for the level of service that you have received thus far.
Case No: RCO355221
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom monthly subscription query.
Please note that we have logged an internal investigation to have the sale call recording assessed.
Once we receive feedback, we will be in contact with you.
We do apologize for the inconvenience caused and for the level of service that you have received thus far.
Case No: RCO355221
Regards,
The Mondo Team
Mondo's reply27 Feb 2023, 08:16
Official
Hi Hilton,
Thank you for taking the time to write to us about your Telkom monthly subscription query.
Please note that we have logged an internal investigation to have the sale call recording assessed.
Once we receive feedback, we will be in contact with you.
We do apologize for the inconvenience caused and for the level of service that you have received thus far.
Case No: RCO355221
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom monthly subscription query.
Please note that we have logged an internal investigation to have the sale call recording assessed.
Once we receive feedback, we will be in contact with you.
We do apologize for the inconvenience caused and for the level of service that you have received thus far.
Case No: RCO355221
Regards,
The Mondo Team
Mondo's replyOfficial
28 Feb 2023, 16:24Hi Hilton,
Trust you are well.
Thank you for taking my call.
As discussed, please note that an internal investigation was logged to have the sale call recording assessed. Your query was deemed Valid (in your favor), as the sales consultant was not clear when advising you of the subscription.
Kindly see below deal that was processed for you.
Sim Only on 20GB LTE Wireless TopUp @ R99 x 24 Months (20GB Telkom Anytime +20GB Telkom Night-Surfer)
Sim Only on 20GB LTE Wireless TopUp @ R99 x 24 Months (20GB Telkom Anytime +20GB Telkom Night-Surfer)
Total Subscription: R198 per month
You may send a response to advise if you wish to keep 1 contract or both.
The R99 that was deducted in December was for an admin fee, we will refund this to you. In order to process a refund, we require a bank statement or a bank confirmation letter that reflects your name and banking information. You may send this document to ***.
Should you have any questions related to the above, please send us a response on Hello Peter or on the email that has been sent to you.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Thank you for taking my call.
As discussed, please note that an internal investigation was logged to have the sale call recording assessed. Your query was deemed Valid (in your favor), as the sales consultant was not clear when advising you of the subscription.
Kindly see below deal that was processed for you.
Sim Only on 20GB LTE Wireless TopUp @ R99 x 24 Months (20GB Telkom Anytime +20GB Telkom Night-Surfer)
Sim Only on 20GB LTE Wireless TopUp @ R99 x 24 Months (20GB Telkom Anytime +20GB Telkom Night-Surfer)
Total Subscription: R198 per month
You may send a response to advise if you wish to keep 1 contract or both.
The R99 that was deducted in December was for an admin fee, we will refund this to you. In order to process a refund, we require a bank statement or a bank confirmation letter that reflects your name and banking information. You may send this document to ***.
Should you have any questions related to the above, please send us a response on Hello Peter or on the email that has been sent to you.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply28 Feb 2023, 16:24
Official
Hi Hilton,
Trust you are well.
Thank you for taking my call.
As discussed, please note that an internal investigation was logged to have the sale call recording assessed. Your query was deemed Valid (in your favor), as the sales consultant was not clear when advising you of the subscription.
Kindly see below deal that was processed for you.
Sim Only on 20GB LTE Wireless TopUp @ R99 x 24 Months (20GB Telkom Anytime +20GB Telkom Night-Surfer)
Sim Only on 20GB LTE Wireless TopUp @ R99 x 24 Months (20GB Telkom Anytime +20GB Telkom Night-Surfer)
Total Subscription: R198 per month
You may send a response to advise if you wish to keep 1 contract or both.
The R99 that was deducted in December was for an admin fee, we will refund this to you. In order to process a refund, we require a bank statement or a bank confirmation letter that reflects your name and banking information. You may send this document to ***.
Should you have any questions related to the above, please send us a response on Hello Peter or on the email that has been sent to you.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Thank you for taking my call.
As discussed, please note that an internal investigation was logged to have the sale call recording assessed. Your query was deemed Valid (in your favor), as the sales consultant was not clear when advising you of the subscription.
Kindly see below deal that was processed for you.
Sim Only on 20GB LTE Wireless TopUp @ R99 x 24 Months (20GB Telkom Anytime +20GB Telkom Night-Surfer)
Sim Only on 20GB LTE Wireless TopUp @ R99 x 24 Months (20GB Telkom Anytime +20GB Telkom Night-Surfer)
Total Subscription: R198 per month
You may send a response to advise if you wish to keep 1 contract or both.
The R99 that was deducted in December was for an admin fee, we will refund this to you. In order to process a refund, we require a bank statement or a bank confirmation letter that reflects your name and banking information. You may send this document to ***.
Should you have any questions related to the above, please send us a response on Hello Peter or on the email that has been sent to you.
Have a great day further.
Regards,
The Mondo Team