Unsatisfied Customer

On Tuesday, May 25, 2021 I spoke to one of your sales person about 18:45 at night unfortunately I can not remember his name, he gave me a deal a duel deal with two Samsung Galaxy A12 for 36 months, I told him could he please phone back the next day I need to discuss with my wife. On Wednesday , May 26 2021 a different sales person phoned me he was so in a rush , he just wanted to make the deal and that was that, he said 36 month 2 phones. On Monday, May 30, 2021 the courier company phone my wife and said that he is at my work and nobody new how I was, due to the fact that your agents send the courier company to the wrong Mayfair branch and secondly your first sales person discussed a duel deal with 2 phones not just one, I got a wrong upgrade. Elisia form Mondo told me that she has logged the cancellation and has to take it back to the nearest Vodacom shop and that would be Greenstone. I'm not very impressed with your service and agents regarding the upgrade due to the fact that they did not listen to what my request was. I would not have cancelled this upgrade if they just kept to the original requirements of my upgrade. Please go and listen to your recordings. Thanks Ian