JN
JUSTINCE N
1 reviews | Active since Aug 2021
20 Aug 2021, 17:16
Unsatisfied client
I bought two Telkom simcards and one routeron contract, both simcards were supposed to come with 20gig day and 20gig night each but to my surprise one simcard came with 8919mb day and night and the other came with 7000and something mb. So I'm just waiting for month end to see how much they gonna charge me.
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
20 Aug 2021, 17:35 Hi Justince,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO131858
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO131858
Regards,
The Mondo Team
Mondo's reply20 Aug 2021, 17:35
Official
Hi Justince,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO131858
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO131858
Regards,
The Mondo Team
Mondo's replyOfficial
23 Sept 2021, 15:32Hi Justince,
Trust you are well.
Please note that we have been unsuccessful in attempting to calling you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to calling you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Mondo's reply23 Sept 2021, 15:32
Official
Hi Justince,
Trust you are well.
Please note that we have been unsuccessful in attempting to calling you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to calling you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Mondo's replyOfficial
29 Sept 2021, 09:43Hi Justince,
Trust you are well.
As discussed with Mondo, please note that a dispute has been logged to have the sale call recording assessed.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that a dispute has been logged to have the sale call recording assessed.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply29 Sept 2021, 09:43
Official
Hi Justince,
Trust you are well.
As discussed with Mondo, please note that a dispute has been logged to have the sale call recording assessed.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that a dispute has been logged to have the sale call recording assessed.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's replyOfficial
29 Sept 2021, 10:33Hi Justince,
Trust you are well.
As discussed with Mondo, please note that your dispute has been deemed invalid.
Your query has been resolved and will be closed.
We do apologize for the inconvenience caused.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that your dispute has been deemed invalid.
Your query has been resolved and will be closed.
We do apologize for the inconvenience caused.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply29 Sept 2021, 10:33
Official
Hi Justince,
Trust you are well.
As discussed with Mondo, please note that your dispute has been deemed invalid.
Your query has been resolved and will be closed.
We do apologize for the inconvenience caused.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that your dispute has been deemed invalid.
Your query has been resolved and will be closed.
We do apologize for the inconvenience caused.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team