Unsatisfactory services

Hi you know customer services is very important to any organization, I've chat with you(Mondo) on whatsapp and your consultants just disconnect me, giving me the same response over and over even though I sent the below message, is there perhaps a manager that can assist me.... PLEASE..atleast a manager will assist me professionally????

Good day,

I'm still waiting for your upgrade department to contactl me, it's more the 3 working days already and no one has contacted me yet, how can I only get contacted when I'm pre approved but no one contacted me,

Rosemary Dianne Jacobs - ******)