Unsatisfactory service provided by MONDO/TELKOM

<p>I was contacted by your agent, took the free me 2GB on the 08th & 09th of November 2016 (kindly refer to the recordings) and upon seeing the ad of the 12GB with the MiFi router for R 99.00 on TV on the same day (09th Nov 2016) I took it upon myself to call in and cancel the Free me (SIM ONLY) and take up the new deal which is the deal of the month. All of this transpired on the 10th Nov 2016 and I was advised that my delivery will be sent to me today 25th Nov 2016 by your agent.</p> <p> </p> <p>I got a call from Candice Govender yesterday, advised me that I do not qualify for the 2GB (anytime) 10GB (nighttime) and she cannot find the recordings dated 10th Nov 2016 and she wanted to confirm the delivery of the SIM ONLY. I therefore asked what must I do in this instance and she said that the sim will be delivered, I must just destroy it and not activate it (yet I was debit the R 29.00) all ready. Unfortunately due to bad weather this side, the call kept on cutting in between.</p> <p> </p> <p>I called again today, spoke with KHANYISA and advised her of my query and she could pick up that I cancelled the sim only last week Thursday (YET CANDICE GOVENDER) could not see and that my new application was only sent through yesterday when in actual fact It was supposed to have been done last week Thursday 10th Nov 2016.</p> <p> </p> <p>NB: This deal of the month @ R 99.00 for 2GB (Anytime) 10GB (Night-time) is limited, should I know obtain it, Is this the type the customer service you providing on behalf of Telkom ? Does your client (TELKOM) know of this service you providing ???</p>