UNSATISFACTORY SERVICE - PLEASE CANCEL CONTRACT.

Kindly cancel "NEW" contract for Sibusisiwe Zamalotshwa Mahlase, I am highly disappointed in the substandard service and delivery of the wrong product! I was contacted for a contract on the 22nd of July and the application was only captured last week and approval communicated then, despite the consultant assuring me that this was approved on the 22nd. I was also told that I will receive the contract on email with all the terms and conditions which I have not received to date. If taking on the client is this hard then this means I will have endless problems for the duration of the contract. Today only the SIM card was delivered to me yet I had specifically told the lady that the ONLY REASON I require the contract is because I have lost my phone so I had to wait over a week for sweet NOTHING!!! Today I called in and requested for Silindile to call me back and she pretended to not know the conversation and acted as if she could not assist, claiming she is from Telkom and could not do anything at the moment I am unsure what the hell transpired but listen to the recording dated 22 July 2021 at around 5pm, you will hear I mentioned the phone I required two times and clearly stated that I was not interested in data. I was promised a pink Samsung A12 which by the way does not exist and has never been manufactured EVER!!!! The nerve of your staff member de*****ing me and then pretending like nothing happened at all. Your company has wasted my time I had other options to explore during the weekend yet I just waited for NOTHING!! ABSOLUTELY LUTHO but wasted time !!!!!! This is really pathetic, kindly cancel this contract and supply me with confirmation of cancellation.

Oh another thing I am not an idiot, Aston Pillay should not have responded to the email just before he knocked off in the hope that someone had actioned it already. I am sure that the email came through way before the 27 hours response time.