BG
Beverley G
1 reviews | Active since Feb 2023
13 Feb 2023, 17:12
Unsatisfactory service
Mondo was very quick to deliver my device but it took a week before the device worked properly.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
14 Feb 2023, 08:42Good day Beverley,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO347893
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO347893
Regards,
The Mondo Team
Mondo's reply14 Feb 2023, 08:42
Official
Good day Beverley,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO347893
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO347893
Regards,
The Mondo Team
Mondo's replyOfficial
15 Feb 2023, 11:51 Hi Beverley,
Trust you are well.
Thank you for taking my call.
As per our telephonic discussion, we are aware that your router is now working. Due to the inconvenience caused, we will refund you 1 month's subscription.
In order to process the refund, we require your bank statement or a bank confirmation letter that reflects your name and account details.
You may send this document to ***.
Subscription Amount: R135
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Thank you for taking my call.
As per our telephonic discussion, we are aware that your router is now working. Due to the inconvenience caused, we will refund you 1 month's subscription.
In order to process the refund, we require your bank statement or a bank confirmation letter that reflects your name and account details.
You may send this document to ***.
Subscription Amount: R135
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply15 Feb 2023, 11:51
Official
Hi Beverley,
Trust you are well.
Thank you for taking my call.
As per our telephonic discussion, we are aware that your router is now working. Due to the inconvenience caused, we will refund you 1 month's subscription.
In order to process the refund, we require your bank statement or a bank confirmation letter that reflects your name and account details.
You may send this document to ***.
Subscription Amount: R135
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Thank you for taking my call.
As per our telephonic discussion, we are aware that your router is now working. Due to the inconvenience caused, we will refund you 1 month's subscription.
In order to process the refund, we require your bank statement or a bank confirmation letter that reflects your name and account details.
You may send this document to ***.
Subscription Amount: R135
Have a lovely day further.
Regards,
The Mondo Team
Mondo's replyOfficial
28 Mar 2023, 16:38Hi Beverley,
Trust you are well.
Due to no response to our recent communication with you, your query will now be closed.
Should you require further assistance, please contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Due to no response to our recent communication with you, your query will now be closed.
Should you require further assistance, please contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply28 Mar 2023, 16:38
Official
Hi Beverley,
Trust you are well.
Due to no response to our recent communication with you, your query will now be closed.
Should you require further assistance, please contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Due to no response to our recent communication with you, your query will now be closed.
Should you require further assistance, please contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team