Unprofessional Upgrade performed

Good day. To whom this may concern. Below is a correspondence from my previous post regarding an upgrade that was done via telephonically, where an Rewardsco representative sold an 5GB data line to upgrade an uncapped data line. This is **************** as I see it as an downgrade. My grandfather is unable to make financial decisions due to his mental capacity of becoming forgetful. We were told that it will be reversed within the next 5 days. Up until now nothing has happened and I'd like this to be sorted out soonest MTN still hasn't received any notification from Rewardsco and I request for this to be reversed back to the original data line (uncapped) I want confirmation that it has been reversed.

From: Crescens Roland Varathan ********** Subject: FW: FW: Hello Peter To: ********** ********** Show: raw text html Date: Wednesday, 25/07/2018 8:59 AM Good Day Cameron, Thank you for your feedback. As discussed, MTN will let your grandfather know once the reversal has been actioned. However, if you have still not received feedback within the next 5 working days, please feel free to contact me. Regards, Crescens Roland Varathan

Customer Care Specialist