BB
Bianca B

1 reviews | Active since Mar 2015

31 Aug 2021, 09:49

UNPROFESSIONAL SALES OF VODACOM

I received a call on the 24th of August from a lady named Samantha (First of all, this was from a private number) and she claimed she was phoning from Vodacom regarding the recent reviews Vodacom had done on their data charges. SHE KNEW ALL MY EXISTING VODACOM CONTRACT INFO. She further advised that they have reduced the cost of a 2GB plan to R199.00 per month. The data would be split between the two contracts I already have. She further went on and said that a sim card would be delivered that can be used as a HOTSPOT for the 2nd contract. So that data would be split between my main contract and the new sim (something about the data can't be split between the main contract and the sub contract) I told her that I don't think the phones support dual sim cards, at which point she claimed that they do. Regardless to say, I phoned Vodacom as this ended up as a NEW CONTRACT added to me account which I didn't agree too!

Please stop ******** people out of their money!

0
Replies (3)
Mondo
Mondo's reply31 Aug 2021, 09:54
Official
Hi Bianca,
 
Thank you for taking the time to write to us about your Vodacom query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO133695
 
Regards,
 
The Mondo Team
BB
Bianca B's update31 Aug 2021, 09:58
Reviewer Update
I have no interest in speaking to a consultant. I wanted to log the complaint for other people to be aware of the ****s and way the sales consultants make you believe you will not be taking on any NEW contracts etc.
Mondo
Mondo's reply31 Aug 2021, 12:04
Official
Hi Bianca,

Trust you are well.

The above information has been noted.

We do apologize for the inconvenience caused regarding your query.

Upon viewing the Vodacom system, a cancellation was submitted for the deal which was processed last week.

Your query will now be closed.

Should you require further assistance, you may contact our Customer Service team. 
 
Regards,
 
The Mondo Team