KT
Kasha T

1 reviews | Active since Jul 2012

11 Apr 2016, 10:56

Unprofessional & rude sales person

I need to report this most bizarre & unprofessional phone call I received from Mondo, which is affiliated with Telkom.<br> This morning a sales person phoned me, to try and sell a contract to me, normally I would out of courtesy listen to his/her sales pitch, if it is something I really do not need, or do not have the budget to afford, I inform them, that I really am not interested in this product. However, he was clearly not happy with my decision and continued to insult my decision not to buy an additional contract, which I do not need, ending off his rant with the following statement: \clearly you have no value of your own money\", before putting the phone down in my ear.<br> This is utterly unprofessional. Just because I am not interested in additional data, which I do not need, gives no one the right to criticise and insult me for not want a product. I know what my needs & budget are, and no one has the right to try and force me to incur additional useless costs.<br> I suggest you, MONDO, send your sales people on a course, to learn how to be professional and courteous, and also to teach them how to react professionally to rejection."

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Replies (1)
Mondo
Mondo's reply11 Apr 2016, 11:12
Official
Hello KashaT,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care
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