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wandile M

1 reviews | Active since Jan 2014

25 Nov 2019, 15:47

Unprofessional

Hi

I’m very disappointed. I have a contract with Mondo but they called me again this year to upgrade my contract with them Via telkom Mobile wi-fi and I was told my old contract will be cancelled when I start using the new 1. Please fix this. ***

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Replies (3)
Mondo
Mondo's reply25 Nov 2019, 15:49
Official
Good Day Wandile, 

Thank you for raising your query with us.

Please note that we are attending to your query with the utmost urgency.

Kind Regards,

Mondo Team
Mondo
Mondo's reply26 Nov 2019, 16:39
Official
Good Day Wandile, 

Please note that while chatting to you our call got disconnected, please advise what is the best possible time to provide the resolution to you.

Kind Regards,

Mondo Team 
Mondo
Mondo's reply28 Nov 2019, 08:14
Official
Good Day Wandile, 

Please note that feedback has been provided to you for the dispute raised.

Your query has been resolved and we have submitted the credit request to our team.

Should you have any further queries please feel free to call or email us.

Kind Regards,

Mondo Team