EM
Elizabeth M

1 reviews | Active since Jun 2018

29 Nov 2021, 11:43

Unprofessional Customer Care Agent.

I signed up for a contract on November 20th. And I was told within 5 working days my device would be delivered.

I've now had to call over and over. Being told systems are down and to call back at 11:30 ...Called back at 11:30 I was told to call back at 14:00.

I just need an indication of WHEN the device will be delivered. Your MTN agent tells me that their systems are down but she'll put me through to someone who can assist and swiftly puts me through to a Vodacom agent. So she was literally just getting rid of me which really didn't impress me. She knew VERY well that a Vodacom agent won't be able to help me.

Please get back to me. Thank you

0
Replies (3)
EM
Elizabeth M's update29 Nov 2021, 14:27
Reviewer Update
This auto response is not impressive either... but okay
Mondo
Mondo's reply29 Nov 2021, 14:38
Official
Hi   Elizabeth,
 
Please this is not an automated response. 

Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
 
Regards,
 
The Mondo Team 
Mondo
Mondo's reply31 Jan 2022, 10:03
Official
Hi Elizabeth,

Trust you are well.

Please note that your MTN application was cancelled, as requested.

Your query will now be closed.

We do apologize for the delayed response.

Regards,

The Mondo Team