rB
raylene B
1 reviews | Active since Jul 2024
09 Jul 2024, 12:46
Unpleasant agent
I received a call from Monique if I'm not mistaken She was quite rude over the phone and impatient.
She dropped the call in a rude way.
I am happy with the service offered but not with the agent that I spoke to.
Please provide agent with training on doing telephone calls!!
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Replies (1)
Mondo's replyOfficial
10 Jul 2024, 12:17Hi Raylene,
Thank you for taking the time to write to us about the quality of service you received.
We sincerely apologize for the service you received and we want to improve your experience.
We have escalated your query and once we have feedback, you will be advised.
Kind Regards,
The Mondo Team
Thank you for taking the time to write to us about the quality of service you received.
We sincerely apologize for the service you received and we want to improve your experience.
We have escalated your query and once we have feedback, you will be advised.
Kind Regards,
The Mondo Team
Mondo's reply10 Jul 2024, 12:17
Official
Hi Raylene,
Thank you for taking the time to write to us about the quality of service you received.
We sincerely apologize for the service you received and we want to improve your experience.
We have escalated your query and once we have feedback, you will be advised.
Kind Regards,
The Mondo Team
Thank you for taking the time to write to us about the quality of service you received.
We sincerely apologize for the service you received and we want to improve your experience.
We have escalated your query and once we have feedback, you will be advised.
Kind Regards,
The Mondo Team