NN
Nontando N
1 reviews | Active since Feb 2017
31 Mar 2022, 10:41
Unknown admin fee
I am so angry it not even funny, I received the best service from you guys app**** for I contract delivered within 2 day but what ****ed me off is the sms of a R150 that I told is due that I know nothing about. No one told me anything about a fee and I am not gonna pay it rather arrange for your phone to be picked up. The only extra I am aware of is because my I have an open line and was told limit will be set at R1.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
31 Mar 2022, 10:51Good day Nontando,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO204985
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO204985
Regards,
The Mondo Team
Best regards,
Mondo's reply31 Mar 2022, 10:51
Official
Good day Nontando,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO204985
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO204985
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
05 Apr 2022, 16:04Hi Nontando,
Trust you are well.
Please note that you are on a top-up contract and not an open-line contract.
Due to the sales consultant not advising you of the admin fee, we can refund the admin fee to you.
Kindly send an email to *** with your bank statement which reflects the admin fee deduction and we will submit a refund.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that you are on a top-up contract and not an open-line contract.
Due to the sales consultant not advising you of the admin fee, we can refund the admin fee to you.
Kindly send an email to *** with your bank statement which reflects the admin fee deduction and we will submit a refund.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Best regards,
Mondo's reply05 Apr 2022, 16:04
Official
Hi Nontando,
Trust you are well.
Please note that you are on a top-up contract and not an open-line contract.
Due to the sales consultant not advising you of the admin fee, we can refund the admin fee to you.
Kindly send an email to *** with your bank statement which reflects the admin fee deduction and we will submit a refund.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that you are on a top-up contract and not an open-line contract.
Due to the sales consultant not advising you of the admin fee, we can refund the admin fee to you.
Kindly send an email to *** with your bank statement which reflects the admin fee deduction and we will submit a refund.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
13 Apr 2022, 11:50Hi Nontando,
Please note that we have found that you have received your MTN delivery.
Kindly note that the above query will now be closed.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Please note that we have found that you have received your MTN delivery.
Kindly note that the above query will now be closed.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Best regards,
Mondo's reply13 Apr 2022, 11:50
Official
Hi Nontando,
Please note that we have found that you have received your MTN delivery.
Kindly note that the above query will now be closed.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Please note that we have found that you have received your MTN delivery.
Kindly note that the above query will now be closed.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Best regards,