Unhelpful service

- Worst service - Got a call from an agent offering me a contract (**** about the details - only realized after taking it home) - Returned the device to an MTN store within the cooling off period (as instructed) - Attempted cancelling the contract (been waiting 37 days since initial cancellation) - Agents not helpful ("We have escalated the matter and will update you") - Have not seen any escalation in the matter nor have I received any updates - Called on 3 separate occasions to try and cancel (1. Was told it was cancelled.(Debit orders still going out) 2. Was told it was in the process of been cancelled. 3. Was told they were waiting for MTN.