Unhappy with this - Agent : Tyron Murugan

I called in to cancel an application that was approved today 11/08/2020, app**** for on the 7/08/2020 and the sms received stated: Dear Valued Customer; your recent application with MTN has not met our criteria and we are therefore unable to proceed with your request," This is not true, when I have called in to cancel this application. I also cancelled a contract that was delivered on the 7/08/2020 and was told that I had to wait for 7 to 10 working days if I want to go into an MTN store to re-apply. I was also told by the call center agent who cancelled the contract and the application that his name would be on the sms. I would like to apply for a contract in store.