RM
RosaM M

1 reviews | Active since Mar 2009

17 Aug 2023, 13:57

Unhappy in this contract

I took a contract with Mondo in April 2022. I was sold a router (that I can carry in my bag and use wherever I am - only to realize this router works only when it is powered to electricity) that will give me 150GB per month and if I don't use all of that data, this month data will be carried over to the next month. Only in December I discovered that something did not add up. I had visitors for a week and to my surprise, my data finished. When I enquired, I was given a 3months no payment as an apology but this issue was not sorted because on the 15th of August I was out of data again. When I called, I found that I am only left with YouTube data and night data. Now, I paid a close look to this account this morning from the app and on the 17th I get data top up. To my surprise - I have 89.39 GB remaining. Broken down I have fixed lte inclusive of 30GB. Promotional data of 30GB. MTN night promo data 50GB. Night express inclusive data of 30GB. When I add all these broken datas, I get 150 and coming to the 17th of the month and I have 89GB of data on day one does not make sense. I need assistance because when I call MTN customer service I get no help and Mondo is sending me back to MTN. Please assist.

0
Replies (3)
Mondo
Mondo's reply18 Aug 2023, 12:16
Official
Hi  RosaM ,

Thank you for taking the time to write to us about your query.

We sincerely apologize for the level of service you have received. Our team is currently investigating your query.

We will get one of our Customer Care Consultant to contact you and assist with your query.

Your Case Number is:  RCO337278

Regards, 

The Mondo Team
RM
RosaM M's update26 Aug 2023, 17:17
Reviewer Update
Today is the 26th. No call. No email. Not even a note after you gave me a case number.
Will my complaint get attention and be resolved or I will be shushed with months of no payment like before?
Please let me know if my contract is not worth being given attention.
Mondo
Mondo's reply14 Sept 2023, 13:19
Official
Hi RosaM,

According to the system, you have been contacted regarding the dispute you had on the contract. You were contacted with feedback and you agreed to keep the contract which is why you were you credited to not make any payments for a few months. The case was then closed. 

Regards, 
The Mondo Team