NH
Nontobeko H
1 reviews | Active since Mar 2023
12 Aug 2023, 09:43
UNHAPPY
i recently took out a contract from mondo mtn, i never finished the call with the sales consultant that was assisting me, i didnt even know the colour of the phone i was getting nor the storage i didn’t even have the privilege to choose my debit date, but thats not the issue because i took the phone anyways. what bothers me is the fact that my contract was supposed to be 620 per month but i’ve been getting charged 628 i know 8 might be a small amount of money but if we didnt agree on that then they are not supposed to bill me more than what the contract says. Im so tired of MTN
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Replies (1)Mondo's replyOfficial
12 Aug 2023, 15:19Hi Nontobeko,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO427598
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO427598
Regards,
The Mondo Team
Mondo's reply12 Aug 2023, 15:19
Official
Hi Nontobeko,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO427598
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO427598
Regards,
The Mondo Team
